The Director of Operations (DOO) oversees the company's Engineering and Project Implementation departments, collectively referred to as Operations, and reports to the COO. The DOO ensures the company has effective operational procedures in place, implementing daily operations aligned with company strategies. The DOO is chosen specifically to complement the strengths and weaknesses of the COO and to work in tandem to bring the best leadership to the forefront.
Responsibilities/Qualifications/Essential job Functions:
Drive the operational portion of the company
Develop and execute an integrated plan for success
Assess market priorities and prioritize R&D investments.
Deliver agreed performance within budget.
Manage & assess quality of designs & installations.
Manage Client relations regarding scope of work, quality of workmanship & scheduling.
Work with Finance to develop a pricing model that ensures P&L targets are achieved.
Manage and direct company operations to meet budget and other financial goals.
Develop, establish, and direct the execution of operating policies to support overall company objectives.
Working in partnership with the management team.
Lead the performance management process for Operations & Engineering that measures and evaluates progress against goals. Use good meeting and project planning practices to drive focus and results.
Oversee all administrative functions, ensuring smooth daily operations.
Manage individual performance by establishing annual operating objectives for each employee with yearly reviews. Also establish an annual development plan for each employee and provide ongoing coaching.
Develop and implement a strategic plan for a rapid scaling of operational capacity through automation, process improvements or other productivity measures while maintaining high quality standards, rapid response times, high reliability and cost effective operations.
Interface with Product Engineering and IT Operations to ensure appropriate systems are in place to achieve goals.
Oversee the human resource function, including: Recruitment, hiring, onboarding and retention, Compensation and benefits administration of Professional training and development
Perform other job-related duties as required.
Skills and Expertise:
Bachelor's degree. An MBA or Master's is a plus.
10+ years' experience with progressive general management responsibilities
Proven P&L management track record
Expertise in defining and scaling operational processes, both internally and with external partners
Managing multiple projects in a manner that focuses the team and drives results
Excellent people skills, with an ability to partner with a dynamic leadership team
Personal qualities of integrity, credibility, work ethic and commitment to the mission of the company.
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