Job Description
Job Description Salary: $100,000-$120,000
Director of Operations
Rogall+Co has been a key player in the local market for over 20 years, offering specialized services including carpentry repair, interior/exterior painting, and wash and inspection. We pride ourselves on quality service and have a deep commitment to community and innovation. As we continue to expand, we seek a Director of Operations who embodies our spirit and is ready to lead our field team to new heights.
The Director of Operations is tasked with creating, monitoring, and improving systems within and across departments to enhance overall efficiency and communication. Your success in this role will be measured by your ability to effectively manage all issues within Production and Operations using systems improvement and company-level metrics.
Key Responsibilities:
Develop and implement creative roadmaps for achieving annual and long-term plans, ensuring all teams are motivated and performing at peak levels.
Manage and improve the operational systems, processes, and policies in support of the organization's mission—focusing on enhancing customer satisfaction, job scheduling, and overall operational effectiveness.
Supervise daily operations across administrative, operational, and field teams, ensuring seamless integration and efficiency.
Oversee the company's operational and financial performance, including system metrics, KPIs, and regular reporting to the President.
Conduct weekly and monthly financial reviews with the President, discussing KPIs, variances, issues, and forecasting.
Lead workforce planning and recruitment to ensure staffing aligns with monthly and annual production targets.
Implement and manage safety programs, ensuring compliance with company and OSHA standards.
Enhance customer service standards through rigorous quality assurance and control, ensuring consistent customer satisfaction.
Facilitate strategic meetings with the management team to ensure alignment with long-range goals and the company's vision.
Skills and Strengths Needed for This Role:
Strategic thinking with excellent visioning and communication skills.
Proficient in negotiation, persuasion, and conflict management.
High emotional intelligence, with the ability to manage stress and maintain positivity.
Exceptional planning, delegating, directing, and prioritizing capabilities.
Expertise in managing organizational workflows and processes.
Behaviors and Habits Needed to be Successful:
Solution-oriented with a keen interest in improving operations and systems.
Driven by details, structure, and consistency with a strong sense of urgency.
Comfortable with conflict and able to facilitate high-stakes conversations effectively.
Committed to giving constructive feedback and fostering team development.
Reporting and Accountabilities:
Provide regular updates on operational status and strategic initiatives at scheduled financial and CPP meetings.
Ensure the adherence to annual budgets and operational targets through effective management and leadership.
Key Result Areas:
Safety:
Oversee and improve safety measures, training, and compliance.
Production Targets:
Monitor and enhance productivity and quality across projects.
Employee Development:
Lead training programs and improve employee retention and satisfaction.
Quality Control:
Maintain high standards in service specifications and customer interactions.
Supply Chain and Purchasing:
Manage procurement processes efficiently to support production needs.
This full-time position offers the opportunity to lead and transform the operational capabilities of Rogall+Co. If you have the drive, experience, and skills to further our mission of providing exceptional home beautification services, we invite you to apply and join our leadership team as the Director of Operations.
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