Lumen Director of Public Sector SOC Baton Rouge, Louisiana Apply Now
Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Provides direction to a team that provides front line monitoring and customer support for the Managed Security Services portfolio. Provide combined Tier 1, 2, and 3 support for the Managed Services product and customer impacting issues. Ensure health, stability, and availability of the MSS platform. Provide all incident response and triage functions, chronic identification, analysis, and repair to the MSS platforms.
The Main Responsibilities
Provides incident response and triage for issues encountered on MSS platform.
Responds to customer inquiries, outages, repair, and escalation support.
Provides 24x7x365 operational support globally.
Establishes critical stakeholder relationships with key internal and customer groups.
Builds a high-performance team, setting goals, holding reports accountable, and developing direct reports to make decisions and take action.
What We Look For in a Candidate
BS or equivalent of 10 years plus in Network Security or Information Technology.
Strong ability to present to executive internal and external teams.
Creation of processes from scratch and process improvements.
Must have strong system knowledge in UNIX, LINUX, Windows, Fortinet, Radware, Splunk, and Arbor.
How to interpret network attack signatures, suspicious log messages, and how to harden systems.
Understanding of IP protocols including routing with OSPF and BGP.
Networking concepts including mapping the nodes of a network, defining and describing TCP, IP, ICMP, and UDP protocols.
Knowledge of forensic techniques, preserving digital evidence, and performing basic network forensic investigations.
Knowledge of emerging threats, how to triage, and locate information on advanced Network security.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$128310 - $171080
in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$135060 - $180080
in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$141820 - $189090
in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$148570 - $198090
in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications, and other business needs.
What to Expect Next
Requisition #: 334894
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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