Director Of Retail Operations

Position Summary:

Lead Retail Operations department managers by setting vision, recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures and drive efficiency and profitability

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Teach, facilitate and coach managers to execute CFO-approved strategic plans, including guidance in annual planning process, and continual review of progress toward each goal and objective
Full and frequent communication of all relevant information between the CFO and DRO
Directs Retail departments to achieve organizational goals and financial accountability
Meets regularly with retail managers in their department to wander, observe, discuss detailed operational plans, and facilitate continual improvement. Holds managers accountable for measurable results
Develop and establish policies and objectives consistent with those of the organization to ensure efficient operation of individual departments
Work with the management team to build a comprehensive vision for successful customer service and support for the organization.
Serve as liaison (Client) to contract food service provider to ensure provider meets expectations for food serviceplan, retail locations and catering.
Manage contracts for services including vending, textbooks, beverage and copiers
KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of current technological developments/trends in area of expertise
Ability to communicate with and understand the requirements of professional staff in area of specialty
Ability to interpret, adapt, and apply guidelines and procedures
Ability to develop financial plans and manage resources
Skill in budget preparation and fiscal management
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
Ability to manange contracts with outsourced vendors
Knowledge of organizational structure, workflow, and operating procedures
Knowledge of business practices and procedures
Skills in the utilization of organizational management principles, methods, and techniques
Employee development and performance management skills
Bachelor's degree
Five or more years related experience

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