Director Of Service Product

Brief Description of Sunnova Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.
At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.
If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!
THE DIRECTOR OF SERVICE PRODUCT POSITION Sunnova Energy is searching for a strategic and entrepreneurial Director of Service Product to build and scale our service business from the ground up. This pivotal leadership role demands a visionary who can conceptualize, develop, and execute a comprehensive service product strategy while driving revenue operations across multiple business verticals. The ideal candidate will be a builder at heart – someone who can identify market opportunities, create innovative service products, establish go-to-market strategies, and build high-performing sales organizations. 
This role requires end-to-end ownership of the service business lifecycle – from product ideation and development through commercialization and optimization. The Director of Service Product will be instrumental in driving revenue growth through both direct and indirect sales channels while ensuring seamless integration with our field service operations. Success in this position requires deep understanding of marketplace dynamics and platform economics, coupled with strong technical knowledge of energy management systems and service automation platforms. As the architect of our service strategy, they will own the full product portfolio and drive annual targets across Business-to-Business, Business-to-Consumer, and Commercial and Industrial markets. 
Success in this role requires a creative and analytical mindset, coupled with strong commercial acumen and the ability to build and lead teams. The Director of Service Product must be comfortable operating in ambiguous environments, skilled at seeing around corners, and capable of making data-driven decisions while moving quickly. They should have a proven track record of scaling technical service platforms, optimizing unit economics, and creating network effects in marketplace businesses. This is a unique opportunity for a driven leader to shape the future of energy services while maintaining strong partnerships with key stakeholders across the organization.
DIRECTOR OF SERVICE PRODUCT RESPONSIBILITIES Product Strategy & Revenue Leadership  •Develops and executes comprehensive product strategy for service offerings portfolio
•Drives annual revenue targets across Business-to-Business, Business-to-Consumer, and Commercial and Industrial business verticals with P&L responsibility
•Leads revenue operations and optimization of sales processes 
•Manages and scales both direct and indirect sales teams 
•Identifies and implements new revenue opportunities while maintaining optimal performance 
•Sets and drives OKRs and KPIs for service revenue growth 
•Develops and optimizes marketplace dynamics across customer segments 
•Establishes and maintains target unit economics for service delivery 
•Creates and executes strategies for recurring revenue growth 
Cross-functional Leadership & Operations  •Partners with Pricing to develop competitive and profitable service offerings 
•Collaborates with Marketing on service positioning, value proposition, and go-to-market activities 
•Works closely with Operations and Care teams to ensure service delivery excellence 
•Aligns with Finance on forecasting, budgeting, and revenue recognition 
•Coordinates with Revenue Product groups to maximize service attachment rates 
•Establishes systems, policies and procedures for service delivery including management reports 
•Ensures service level agreements are being met 
•Drives customer satisfaction scores while scaling operations 
•Optimizes cost of service delivery through automation and process improvement 
Strategic Planning & Innovation  •Identifies and implements service innovation strategies to drive growth and efficiency
•Develops and maintains strategic partnerships to enhance service capabilities 
•Measures service activities and prepares reports including analytics and insights 
•Provides data-driven recommendations for business optimization 
•Drives cultural transformation and operational excellence initiatives 
•Leads integration of service automation platforms and technology solutions 
•Creates network effect strategies to drive platform value 
•Develops technical service roadmap aligned with product strategy 
•Establishes and monitors key operational metrics including NPS, CSAT, and service margin 
Technical Leadership & Platform Development  •Oversees integration of energy management systems and service platforms 
•Drives automation and scalability of service delivery infrastructure 
•Develops technical requirements for service offerings 
•Ensures compliance with energy sector regulations and standards 
•Manages technical partnerships and vendor relationships 
•Leads platform architecture decisions for service delivery
MINIMUM REQUIREMENTS •Bachelor's degree in business administration, Engineering, or related field 
•15+ years' experience in service operations, product management, or revenue operations 
•6-8 years' experience leading cross-functional teams 
•6+ years' experience in the energy market, including public company experience 
•Strong analytical and strategic planning capabilities 
•Demonstrated experience scaling service revenue (minimum $50M P&L) 
•Track record of building and scaling marketplace businesses 
•Experience with energy sector technical systems and platforms 
•Proven success in multi-sided platform growth
PREFERRED QUALIFICATIONS •MBA or advanced degree 
•Startup or high-growth company experience 
•Experience scaling teams from 0-1 and building new business units 
•Strong understanding of SaaS business models and service delivery 
•Advanced knowledge of Microsoft Office: Excel, Word, and Outlook 
•Experience in managing both direct and indirect sales channels 
•Deep knowledge of energy management systems 
•Experience with service automation platforms 
•Background in marketplace unit economics 
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ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES •Strategic thinking with strong execution capabilities 
•Comfort with ambiguity and ability to navigate uncertainty 
•Data-driven decision making and analytical mindset 
WORKING CONDITIONS Up to 25% travel required.
BENEFITS Sunnova offers a generous employee reward package that includes:
•Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
•Competitive compensation & annual bonus
•Paid time off, including 11 holidays and Paid Parental Leave
LOCATION:  Remote 


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\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people.  If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.