About the role:
As a Software Engineering Director, you will be leading a high performing software engineering organization comprised of software engineering leadership, software engineers and analysts. You will also act as an interface to key internal stakeholders, other Technology leaders and our Product Management Organization and Agile Program Management team. The team builds, maintains, and supports solutions in our Business Integrations and Business Development Product portfolios focused on web and mobile technologies used by our customers and carriers.
What's in if for you:
Join a well-established, respected industry leader and brand
Advancement opportunities with structured careers paths
What you'll be doing:
Act as the primary IT leader for the Business Integrations and Business Development Product software engineering teams
Act as the primary development liaison to peers, IT leadership team, product management, product advisory board and the business for the Business Integrations and Development Product Line.
Guide software engineering teams to build and maintain release cycles and perform maintenance using Boomi, .NET/C#, React, Angular, Azure resources, and SQL Server databases. Ensure solutions provide appropriate application security and performance.
Partner with QA leadership to ensure comprehensive testing of all development work to achieve the highest quality solutions possible striving to minimize defects. Also ensure that the appropriate culture of quality is modeled and followed by team members.
Coach development team to identify and support/troubleshoot production issues and development solutions to prevent future occurrences.
Collaborate, educate, support and provide tools for Tier 1 and Tier 2 help desk to efficiently and effectively support our Customers and Carriers.
Seek to minimize support requests to the development team.
Collaborate with the architecture team, product management and other major business constituents to strategically advance our products and ensure they leverage the best available technologies and capabilities.
Act as a catalyst for continuous improvement and the development of DevOps processes, automated testing, and compliance with technical standards according to the TQL Technical Roadmap.
Build the talent and skillset of the associates in your organization to provide the best broker, customer and carrier experiences in the industry.
Provide technical leadership through coaching/mentoring of other technical resources in the organization.
Raise concerns and negotiate to deliver the best results for TQL.
Partner with other Engineering leaders to provide inputs and governance to the TQL Engineering Framework and Handbook.
What you'll need:
Minimum 8-10 years' development experience with Microsoft development technologies or related
Experience with .NET/C#, Azure, React, Angular, SQL Server databases
Modern Containerization and orchestration experience a plus
Experience with some type of high volume transactional business system e.g. ERP, Supply Chain, Accounting, HR, Payroll
Business Integration Experience at scale (EDI & API System Integration - Internal/External)
Understanding and Experience of Agile SDLC, DevOps, and Microservices architecture concepts
Experience managing people and leading teams
Impeccable and proven customer service and communication skills
Strong drive to collaborate with customers and exceed expectations
Ability to effectively communicate information to technical and non-technical end users
Ability to work in a fast-paced environment and adapt easily to changing tasks, and manage change throughout the organization
Desire to be on the cutting edge and willing to stay on top of the emerging technologies
Where you'll be:
4289 Ivy Pointe Blvd, Cincinnati, OH 45245
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