Job Title Director of Space Management and Occupancy Planning
Job Description Summary This position is responsible for space and occupancy planning project delivery and FF&E activities across the client's portfolio. This includes the management and oversight of occupancy and move coordination teams, KPI compliance, program development and accurate workstream reporting. In this role, the manager leads a team of professionals responsible for delivering space and occupancy solutions which support client business requirements.
Job Description Collaborates with Real Estate Portfolio Team, Project Management, Facility Managers and CRE team members providing single point of contact for Space Management delivery services – Space and Occupancy Planning, Move coordination, Data ManagementMakes recommendations to enhance operational efficiency, service delivery, cost savings, and innovative service advancements for all functional areas within the service lineResponsible for vendor partner contract compliance and performance - OWP (furniture & design) and Corovan (move labor)Lead development of core program standards - all C&W tools, process, templates and outputs standardized and customized to client's ways of workingEstablish documented methods of service delivery for all activities, processes and outputsCollaborates with client RE, Project Management and Facility Managers for service excellence in execution of all activity typesAbility to manage operational program budget, evaluate period spend and apply corrective action as needed to maintain desired budget varianceOversees the day-to-day + long-term technical and operational responsibilities of space managementManages General Support Lead, Vendor Management Lead, and Design Excellence Lead & related programPartners with Vendor Management Lead on contractual obligations of vendor partnersIdentifies gaps in processes within the SMT and builds programs to bridge gapsEnsures workflows and R&Rs are adhered to as agreed upon between Google and C&WOversees the onboarding and training programs for SMT new hiresIdentifies training and talent/career development of new hires and existing staffPartners with Dir. of SM Delivery to review existing, and develop and implement new space management programs and initiativesPartners with internal C&W service lines, as well as Google programs, on review of existing, and development and implementation of new programsOversees space management program budget and financesCoordinates and collaborates with Director of Space Management Delivery to review and refine deliverables to meet Google standards/needsOversees monthly + quarterly reporting to Google as it pertains to space management team performanceAccountable for tracking and maintaining team KPI deliverables + contracted measurable program resultsJOB REQUIREMENTS & QUALIFICATIONS Bachelor's degree and 8-10 years' work experience in two or more of the following: a) interior design, b) architecture and c) project management5-7 years experience in a management positionMinimum of five years' experience in a corporate real estate environmentPossesses strong analytical skills and the ability to develop conclusions and recommendationsDemonstrates proficiency in architectural and engineering drawings, concepts & designExperienced in managing projects of varied scope and complexityDemonstrates a working knowledge of various office furniture systemsProficient in MS Office Suite software applicationsExcellent customer service and interpersonal relationship skillsAbility to work independently and as part of a teamAble to build strong relationships with internal and external partners to deliver effective servicesStrong oral, written and presentation skillsAssumes ownership of requests in order to ensure successful completionStrong attention to detail and quality
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