General Overview: Responsible for leading and directing all facets of supply chain management for the Services side of the business including, but not limited to, purchasing, logistics, warehousing, inventory management, material forecasting, capacity planning, master scheduling, inventory control, customer service and financial costing.
This position will provide leadership and direction on a cross functional basis and focus primarily on the Services Sector of the business responsible for Sand, Power Generation, Chemicals, and other Services to support the well sites.
This position reports to the Vice President of Supply Chain.
Responsibilities: Directs the processes and procedures involved with purchasing, logistics, warehousing, inventory management, material forecasting, capacity planning, master scheduling, inventory control, customer service and financial costing.
Oversees the management of materials from receipt to the delivery of the finished products to customer(s) for forecasting the replenishment needs.
Manages inventory and establish controls to ensure the highest level of performance based on key performance metrics and minimized supply chain risk.
Develops strategies, policies, procedures, and overall team to optimize value of the entire function in creating a world class materials management group.
Maintains compliance with all regulatory requirements and ethical standards related to procurement.
Leads and mentors others in maintaining excellence on GMP, quality control, and safety.
Develops and continuously improves supplier programs.
Participate in existing and new product planning processes to assure timely acquisition of materials to support product launches.
Participates in the design and implementation of the ERP system and optimize its use.
Leads negotiation efforts for major contracts.
Develops and manages departmental budgets accordingly.
Establishes annual goals and objectives, (including stretch targets) in coordination with corporate objectives and manages performance to ensure attainment.
Procures quality items by ensuring all purchases are made according to the agreed specifications.
Grows the supplier database by creating alliances with distributors.
Ensures timely and correct communication of authorized orders to suppliers to facilitate timely and in-spec delivery of ordered good and services.
Ensures optimum supplies at all times by reviewing reports concerning inventory levels.
Ensures appropriate procedure controls and certification are in order at suppliers.
Improves supply chain efficiencies by automating all key supply chain processes.
Implements innovative technologies to advance competence in supply chain development.
Establishes clear client retention goals.
Assist customers with setting up and navigating product line.
Processes milestones for the clients and employees to work toward.
Promotes the value of the product.
Upsells services and products with the brand image.
Promotes value through customer experience.
Improves supply chain efficiencies by automating all key supply chain processes.
Implements innovative technologies to advance competence in supply chain development.
Review customer complaints and concerns and seeks to improve the customer experience.
Keep clients engaged and regularly using products.
Builds customer loyalty and reduce churn.
Keeps a "high-level-view" of the entire support process.
Advocates for customers.
Fosters a customer-centric team environment.
Resolves customer issues.
Other Requirements: Minimum 10 years of progressive experience in planning, purchasing, materials management and customer service roles.
Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field required; Master's degree preferred.
Prefer the candidate has experience within the Oil & Gas Industry Services side of the business and experience with contract generation for Sand, Chemicals, and Power Generation procurements.
Must be a strategic thinker with confidence and speed in execution.
Proven leadership skills in building and managing large teams with a history of world class success.
Excellent analytical and negotiation skills are required.
Self-driven and proactive nature.
Knowledge of customer success processes.
Passion for service.
Experience working with brand image and promoting value through customer experience.
Exceptional ability to communicate and foster positive business relationships.
Assist customers with setting up and navigating product line.
Review customer complaints and concerns and seek to improve the customer experience.
Ensure customers get fast time-to-value service.
Mental and Physical Requirements: Ability to communicate professionally with people at all levels of the organization and external contacts.
Must be able to work in an environment where exposure to loud noise, vibrations, and bright lights, moving parts and rotating equipment is present.
Must be able to deal with high levels of stress and/or stressful situations to respond to urgent situations.
Must possess good hearing as needed for work and safety compliance.
Noise level could be moderate to very loud.
Must be able to work in an environment where safety glasses, steel toe boots and ear plugs are required to be worn at all times.
Able to read, speak and write English.
Knowledge of principles, concepts, theories, and practices for manufacturing/production field.
Knowledge of company policies and procedures.
Bending, lifting, climbing, pushing, pulling, kneeling, sitting stand, walk, kneel, stoop, squat, pull, push, climb, crouch, crawl, talk, hear, and see and standing (occasionally) for long periods of time.
Exposure to moderate noise levels, vibrations, and bright lights.
Able to wear common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection and hard hats when needed.
Activities may involve being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases.
Travel, overnight and multiple stay may be a requirement.
Extensive technical knowledge of facilities and equipment.
Strong work ethics of integrity and honesty striving for excellence in all activities employing accompanying communication.
Dependability, reliability, fulfilling responsibilities.
This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and is subject to change as the needs of the employer and requirements of the job change.
Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA).
Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.