Associate Director/Director, Operations for Patient Services, HUB & Field AccessBridgeBio San Francisco, California, United States Market Access
BridgeBio is a biopharmaceutical company founded to discover, create, test, and deliver transformative medicines to treat patients who suffer from genetic diseases and cancers with clear genetic drivers.
We bridge the gap between remarkable advancements in genetic science in academic institutions and the delivery of meaningful medicines to patients.
Founded in 2015, the company has built a portfolio of 20+ drug development programs ranging from preclinical to late-stage development in multiple therapeutic areas including genetic dermatology, precision oncology, cardiology, endocrinology, neurology, pulmonology, and renal disease, with two approved drugs.
BridgeBio is looking for an Associate Director/Director, Operations for Patient Services, HUB, and Field Access to lead the operations responsibilities for BridgeBio's portfolio of Commercialized assets.
This position will report to the Head of Patient Services.
This individual is responsible for engaging with patient support program vendors, internal patient access liaison (PAL) & field reimbursement manager (FRM) team, and cross-functional teams.
The Associate Director/Director, Operations for Patient Services, HUB, and Field Access will play a critical Commercial role in support of BridgeBio assets.
The primary goal will be to manage the end-to-end operations for the patient services and PAL & FRM teams and execute on all new product launch activities.
The Associate Director/Director will work collaboratively with internal colleagues to align on the patient support program goals and pull through on brand strategies.
The ideal candidate should be prepared to work in a fast-paced environment and must be able to collaborate with multiple internal and external stakeholders, including Legal, Compliance, Sales, Commercial Analytics, Commercial IT, Pharmacovigilance & Market Access.
Additionally, exceptional judgment, business acumen, discretion, communication skills, the ability to empathize, and strong relationship-building skills are a must.
ResponsibilitiesAssist in the development of patient support programs under the branding of ForgingBridges which result in positive customer experienceImplement new access initiatives/programsParticipate in the tactical planning for upcoming launches, launch meetings, and market access team meetingsPartner with the Market Access Marketing/Brand Marketing team to identify promotional collateral which would provide value to the patient communityEnsure programs and materials comply with direction from Medical, Legal & Regulatory (MLR)Manage day-to-day operations for fully launched patient support programsHas oversight of contracts and partnership with patient support program vendorsCreate and coordinate smooth communications handoff process between hub, PAL/FRM teamsMonitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure vendors are meeting goalsManage vendor and internal PAL/FRM business rules/operations procedure documentsEnsure program compliance with program business rules/operation procedures through regular auditing of cases/phone callsCoordinate weekly status calls and follow ups with internal/external stakeholdersServe as a day-to-day liaison with field teams, marketing and sales managers, other stakeholders which include resolving escalation issuesTrain internal stakeholders on patient support program and PAL/FRM processes and rules of engagementReview and analyze data reporting from the vendors to identify issues, trends and potential interventions to ensure program excellenceStay connected with BridgeBio Commercial Analytics and Commercial IT on the internal CRM and PAL/FRM reports & dashboardsWork closely with Head of Patient Services to resolve any issues and implement new program initiativesProvide regular updates and analysis of patient programs and field access to Head of Patient ServicesAttend patient meetings and represent BridgeBio at industry conferencesOther additional responsibilities may be assignedTravel to sales meetings and medical offices as necessary (20 – 30% travel is required)No matter your role at BridgeBio, successful team members are: Patient Champions, who put patients first and uphold strict ethical standardsEntrepreneurial Operators, who drive toward practical solutions and have an ownership mindsetTruth Seekers, who are detailed, rational, and humble problem solversIndividuals Who Inspire Excellence in themselves and those around themHigh-quality executors, who execute against goals and milestones with quality, precision, and speedEducation, Experience & Skills RequirementsMinimum of 8-10 years of Biotech/Pharma experienceCardiology, Pediatric, Oncology and Rare Disease experience are preferredStrong communication and interpersonal skillsAbility to work independently and in a team environmentMust have a strong foundation and experience working closely with patient support programsComprehend the complex environment of the specialty market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for offering patient support programDemonstrate excellent analytical skills and the ability to develop sound strategies in response to patient accessPrevious experience directly managing patient and provider support hub or services to ensure patient access to treatmentExhibit superior communication (oral and written) and teamwork skills to effectively contribute across cross-functional teamsTraining experience is a plusExtremely detail oriented to create and manage program documentsExperience establishing and maintaining high-level relationships with key decision-makersWhat We OfferPatient Days, where we hear directly from individuals living with the conditions we are seeking to impactA culture inspired by our values: put patients first, think independently, be radically transparent, every minute counts, and let the science speakA commitment to always putting patients firstA de-centralized model that enables our program teams to focus on advancing science and helping patientsA place where you own the vision – both for your program and your own career pathA collaborative, fast-paced, data-driven environmentAccess to learning and development resourcesRobust and market-competitive compensation & benefits packageFlexible PTORapid career advancement for strong performersCommitment to Diversity, Equity & Inclusion
#J-18808-Ljbffr