About Us UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you're ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Learn more at www.ujet.cx.
Opportunity As a Director of Program Management, you will oversee the Technical Program Management team, and partner with engineers and product managers to drive key projects in the engineering domain and deliver them on time, on budget, and with high quality. You'll coordinate project planning, scoping and execution, facilitate communication up, down, and sideways, and drive decision making for the projects. You'll present projects to executives and work with them on prioritization and escalations. You'll be working on some of the most important projects in the company, and have the opportunity to make a huge impact on UJET's success. Every day you'll be making our services and our processes better!
Requirements and Responsibilities 7+ years experience: CCaaS or SaaS implementation experience is required Working within an Agile/Scrum SDLC is a plus Working with leads from Engineering, QA and Product teams Ownership and accountability of evolving agile methods and practices for the delivery of projects and products Facilitate agile processes, e.g. preplanning, planning, daily / weekly standups Communicating the status of progress and impediments to internal and external stakeholders Facilitate cross-team coordination, tracking and following up with external dependencies Strong experience in agile practices using Scrum, Kanban, SAFe or LeSS. Coach and mentor team members on agile standards and best practices, e.g., Lean, Kanban, Scrum, XP, DevOps, SAFe, LeSS, etc. Proficiency with Jira Agile, Confluence, GoogleDocs Help engineering and QA team deliver against schedule Help ensure new releases meet quality targets Project schedule management - solid experience configuring and maintaining agile project management tools, e.g. Pivotal Tracker, ScrumDesk, JIRA, etc. Track and drive all active projects Efficiently load and forecast the timing of new projects Collect team metrics, share with the team, suggest new metrics, and drive improvement using the metrics. Support the team to improve their technical work by reviewing results and establish lessons learned as well as track the improvement. Help triage support and production issues, making sure the right tickets are brought into the sprint and pushed through to production when needed. Coordinate environment setups & maintenance, code deployments, and production releases. PMI and / or Scrum Master certification - a plus San Francisco Bay Area preferred UJET is an Equal Opportunity Employer Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it's too good and too important to not repeat).
Compliance Responsibilities Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET? In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
Annual US Hiring Range: $200,000.00 - $210,000.00 (negotiable based on exceptionally qualified candidates) *A candidate's actual placement within this range will depend on geographic location, work experience, education, and/or skill level. UJET is an Equal Opportunity Employer Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it's too good and too important to not repeat). UJET DEI Statement At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.
Fair Chance Employer We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.
Compliance Responsibilities Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities. Why UJET? In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!