The Director, Project Management is responsible for leading and overseeing the seamless integration of newly onboarded clients. The ideal candidate possesses a strong operational and technical background with excellent project management skills. The role will leverage advanced project management methodologies and apply strategies and insights to ensure projects are delivered on time, within scope and exceed client expectations. This position plays a critical role in driving client satisfaction and operational excellence.
This position is remote.
Key ResponsibilitiesLead and oversee client onboarding: Serve as a launch expert, ensuring successful execution of client onboarding.Develop project plans, provide governance and establish effective tools for project management success.Guide the development of end-to-end estimates, work plans, methodologies, and deliverables.Provide technical guidance, understanding requirements and constraints, and engaging key stakeholders as needed.Monitor and analyze launch project progress, ensuring alignment with timelines and objectives.Drive continuous improvement through post-launch reviews.Align project with documented BRDs and SOWs.Translate customer scope for implementation to drive deliverables and coordinate implementation milestones. Lead client meetings during the launch phase, providing tracking and follow-ups to drive accountability across organizations for the completion of tasks.Engage with stakeholders to gather insights, ensure alignment with strategic objectives, and advocate for project needs.Review and validate the end-to-end workflow and verify that all functions (production, customer experience, technology, regulatory) are ready to support workflow upon implementation.Collaborate with Commercial, Customer Experience, Finance, Operations, and Technology teams to facilitate effective onboarding.Work collaboratively with external client project teams to ensure a digitized workflow.Work collaboratively with third-party partners supporting the program when applicable.Identify, manage, and mitigate risks associated with the client onboarding process.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications10+ years of experience in pharmacy and/or pharmaceutical project management.7+ years' experience within mail order pharmacy operations and/or manufacturer pharmacy support programs.Bachelor's degree required.Experience working in Agile/Scrum environments, PMP/SCRUM Certification required.Deep and broad knowledge of manufacturer pharmacy support programs.Broad knowledge of technology.Demonstrated ability to influence decision making at a leadership level.Excellent project management skills with proficiency in tools like JIRA and MS Project.Ability to effectively handle multiple projects simultaneously in a deadline-driven environment.Excellent verbal, written communication, and interpersonal skills.Ability to work independently and as part of a team and take on new tasks with a high level of difficulty.Ability to interact effectively with internal and external clients and stakeholders.Work with minimal up-front guidance and take ownership of his/her work product.Work closely with all major functional leaders.We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics.
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