Director, RCM PerformanceTherapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional critical and financial outcomes.
Thousands of therapy practices rely on us as a trusted partner to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.
Job Description The Director of RCM Performance is responsible for a team of individuals performing analytics, customer reporting, management of projects related to RCM/customer performance & success for RCM. Area of focus: evolving RCM reporting and analytics as it relates to customer performance and department financial performance. The candidate will be responsible for current key management and customer reporting & assist in significantly enhancing this area to provide more meaningful analysis & process improvements. This person will obtain a deep understanding of our operational processes and leverage data to identify key areas of improvement. This person will also serve as a connection between operations and finance by driving monthly revenue forecasting and labor modeling for the RCM team. This position is customer facing and candidate must be able to communicate effectively and professionally both verbally and in writing.
PRIMARY RESPONSIBILITIES OF THIS POSITIONLeadership: Leads a team of resources with experience in various parts of healthcare provider Revenue Cycle processes.Sets and helps guide objectives for work to meet the RCM financial and customer performance goals of daily operations, projects, and assignments.Manages and monitors analysis of data and situations with a variety of factors.Drives business and process improvements.Manages team members to analyze data for anomalies, trends, and opportunities for improvement by workflow changes or technology.Drives a culture that embodies the key values of the business and fosters high team member engagement.Revenue Forecasting and Revenue Operations Compiles and analyzes customer performance information monthly to provide a detailed view of current performance, analysis on variances to goals, and business insights to drive operations activity/improvements.Responsible for building RCM revenue forecast by customer as well as managing labor staffing models.Prepare monthly RCM customer level revenue forecast using RCM services best practices.Review monthly invoicing and revenue accrual process to ensure we are appropriately recognizing revenue. Will be a key liaison with accounting/finance on revenue issues.Compile and analyze financial information focusing on continuous improvement and variance analysis of RCM revenue and customer performance models.RCM Operations Planning and Analysis Measure Effectiveness Operations Initiatives – Help define and evolve predictive operational metrics for the team.Sets targets with leadership and monitors performance and produces regular reporting of operational metrics to achieve customer performance targets.Provides analysis of operations and financial data, including but not limited to specialty, brand, customer reporting, trend analysis, proformas, forecasts, staffing model.Financial Planning and Analysis Ownership of the development and analysis of operating and financial budgets/forecasts for RCM Revenue and Costs.Provides variance analysis of budget vs. actual financial results for RCM.Monitoring of financial performance and operational performance metrics to help drive towards forecast and budget goals.Key Competencies Understanding of all areas of Revenue Cycle Management.Identifies opportunities for business and process improvements.Ability to leverage analytics tools and analytics technology to produce dashboards and other key reports.Able to work and manipulate large quantities of data on multiple technology platforms and provide results in presentable format.Additional InformationWhile we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned.
All your information will be kept confidential according to EEO guidelines.
At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren't just words. We celebrate what makes us unique and foster an ecosystem of inclusion for all.
Therapy Brands is an equal opportunity employer.
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