Director, Revenue Accounting & Operations

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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The Director of Revenue Accounting and Operations is a key leadership role in the finance organization, reporting to the SVP of Finance and Chief Accounting Officer. This role will lead the team that manages the entire end-to-end global revenue processes, driving accuracy, data quality, and efficiency across the Order to Collect/Record to Report cycles. You will help guide the business and process to bring best practices to our processing and reporting. You will work across all levels of the organization, providing reporting and insights.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office once per week, so you can thrive in your new role and fully embrace being a Dutonian!

Responsibilities: Global Process OTC/RTR (Order to Cash and Revenue and Record to Report). Run the end-to-end revenue and commissions accounting processes. This includes systems process documentation, and implementation of new products and new commissions plans, and ensuring appropriate revenue and commissions accounting standards under ASC 606 and other applicable standards. Incorporate new products in the OTC, including testing and updating SOX controls and narratives and ensuring the appropriate accounting framework is in place to determine the right accounting model for upcoming products. Financial close related to revenue and commissions, reconciliations, flux, internal control, compliance, audits, and associated operational activities. Lead and influence finance teams and partners to identify areas of opportunity to transform revenue and commissions processes. Process Improvement & Optimization: identify and initiate projects to enhance revenue platform and the entire OTC processes. Lead efforts to transform the current revenue/commission accounting and operations processes. Implement tools/processes, build effective reconciliation and reporting dashboards, improve data quality, process efficiency, and uplevel the skills of the Revenue and commissions Accounting team. Effectively manage a team and help them develop their expertise. You will provide technical revenue recognition guidance in accordance with our existing revenue policy, ASC 606, and in accordance with U.S. GAAP in order to accurately recognize revenue. Partner with the sales team to provide revenue recognition guidance during contract negotiations. Partner with the Business (Sales, Legal, Product, and Pricing teams) to provide revenue guidance/consideration with respect to our growing product offering. Partner with our external auditors to ensure the accuracy of our revenue is maintained. Work closely with the FP&A team as it relates to revenue forecasting. Manage and support the team with technical guidance (ASC 606) research and provide solutions/options to new and complex issues. As specific revenue matters develop, support the team with the preparation of technical revenue memos and work with our external auditors to ensure they are discussed and signed off in a timely manner. Manage and update our existing revenue recognition policies. Review, analyze and update 10Q/K Revenue, deferred revenue sections, etc. to ensure compliance with industry reporting standards, U.S. GAAP, and SEC requirements. Create/update training material and provide ongoing training to cross-functional organization members on revenue related matters Effective communicator, able to convey and present information in a concise and well-organized manner Ability to roll up sleeves and work with team members in a hands-on management capacity as required to deliver results. An efficient multi-tasker – can marshal resources and orchestrate multiple activities at once to accomplish their goal. Exceptional problem solver – uses rigorous logic and methods to solve problems and is excellent at detailed analysis. Doesn't stop at first answers rather he/she will strive to seek the correct answer. Attention to detail and a commitment to quality throughout the revenue recognition process Basic Qualifications: 15 + years of relevant experience with a mix of Big 4 accounting firm experience (preferably at the Sr. Manager/Director level) and public companies with multiple, complex revenue streams in a high-growth environment; multinational industry experience CPA required Strong software and SaaS revenue recognition knowledge in the areas of ASC 606, and related revenue recognition pronouncements under US GAAP Experience with larger ERP systems (Netsuite), RevPro, and related data across a global business Strong knowledge of SOX requirements, including the ability to assess, develop, and implement internal controls Preferred Qualifications: Experience with multiple business models such as SaaS, on-premise licenses, and services. Strong knowledge of SOX requirements, including the ability to assess, develop and implement internal controls Strong analytical and Excel (can maintain complex spreadsheets) skills, with an emphasis on building and designing scalable processes A trusted business partner, collaborating with all levels of management and individuals across the organization, and be able to relate to their needs and perspective (e.g. legal, sales operations, sales, product, tax, Internal audit, accounting and FPA) Ability to understand the end-to-end process and determine areas of improvement, automation, and refinement to allow for the ability to grow and scale. The base salary range for this position is 168,000 - 262,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users. Bring Your Self | Bring your best self to build empathy and trust with users. What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package from day one Flexible work arrangements Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge Paid volunteer time off - 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

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Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email ****** and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.


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