Director - Risk Management

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures.   It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events.
Operational Resilience program is part of the Business Continuity Management (BCM) team in Global Services Group (GSG) at American Express.  This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services.  The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.
As the Director of Operational Resilience, you will lead a team of professionals to design and implement the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience. In addition, you will also be responsible for crisis monitoring and reporting for potential operational disruptions and supporting crisis response for actual disruptions.
Key Responsibilities: 
Lead the development and implementation of the Operational Resilience framework, including: Create and maintain policies, procedures, and standards 
Establish and maintain the Critical Business Services (CBSs) including inter-dependency mapping to locations, people, third parties, systems and critical data elements, and defining impact tolerance levels for potential outages
Conduct scenario testing of the Critical Business Services in collaboration with the CBS owner and related operational programs, such as Information Security, Information Technology, Operational Risk and Third-Party Risk Management
Support Operational Resilience reporting to required committees and AXP Board 

Partner with operational resilience teams in international markets to ensure consistent implementation of operational resilience framework
Stay updated on evolving global regulatory requirements around Operational Resilience
Coach and lead a team of colleagues to deliver impactful results
Lead with an external perspective – benchmark AXP Operational Resilience program to peer companies. 
Lead the development and maintenance of crisis monitoring dashboard and support enterprise crisis response

Minimum Qualifications:
Experience and Background:
5+ years' experience in Risk Management and/or Business Continuity 
Strong understanding of American Express products, services, and organizational structure 
Strong problem-solving skills; ability to see the big picture with attention given to critical details
Demonstrated ability to successfully manage multiple priorities under pressure
Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations) is preferred
Bachelor's degree required

Leadership Skills:
Proven people leader who can build, inspire, develop, and coach a team
Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization
Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged 
·    Ability to communicate key risks to colleagues, business partners, and senior leaders 

Preferred Qualifications:
MBA or advanced degree preferred 

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.