An exciting opportunity has opened for a Director, Sales Operations(open to considering more experienced candidates – level dependent on experience)atHachette Book Group.We seek a candidate with a proven record in optimizing sales processes, enhancing efficiencies, and collaborating with customers. This role partners with warehouse and customer service teams to implement strategies and resolve issues andis crucial in ensuring that our sales team operates smoothly and effectively, with the tools, resources, and insights necessary for success.
The role is NYC based and reports into the EVP of Sales. HBG's current hybrid working model is two set days in the office per week.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ability to work collaboratively with cross-functional teams and manage relationships at all levels of the organization.
Develop and maintain relationships with vendors and distributors
Coordinate with IT, the warehouse, publishing and sales to ensure HBG systems and processes are aligned with our customer needs
Manage deals process working closely with our sales teams and finance director
Knowledge of Onix, EDI, logistics and shipping to ensure optimization of our list
Point on customer orders, ensuring our account profiles are set up to maximize efficiency
Work closely with our retailers to stage and plan stock up orders
Ensure compliance with sales policies, procedures, invoicing, and best practices
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Our ideal candidate will have excellent leadership, communication, and interpersonal skills with strong project management skills and the ability to manage multiple priorities. This strategic, results-oriented thinker will also possess strong analytical skills with the ability to interpret complex data and deliver actionable solutions for challenging problems.
10 years experience in Customer Operations
Established and strong account relationships with a record of operational success
Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings to diverse audiences
Proven ability to build supportive and constructive relationships within and outside of the organization
Effective multitasking, prioritization, and time management with attention to detail
How to Apply:To be considered, please submit both aresume AND a cover letter. We ask for a cover letter so that we can understand how your skills or experience can apply to our open role.
As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers.
Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The compensation range for this position is $125,000-$145,000. Salary can vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more.
The following benefits are offered by the company: medical, dental, vision, basic and supplemental life, short-term and long-term disability, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, health and dependent care FSA, commuter benefit plan, employee assistance program, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave) and group discounts on auto and home insurance and legal services. Eligibility requirements apply to some benefits and may depend on your job classification, hours worked and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
