Director/Senior Director, Care Delivery Operations

About myPlace Health myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.

Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant's preferred place.

myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they "age in place" in the community. This is a unique opportunity to take on one of our country's most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.

About this Role Are you a mission-driven leader who's passionate about revolutionizing healthcare delivery? Do you thrive on building innovative systems from the ground up while collaborating with dynamic, cross-functional teams? If so, we're excited to invite you to join us as our Director (or Senior Director) of Care Delivery Operations for the Southern California market.

In this pivotal role, you'll lead the charge in designing and scaling critical clinical operations that redefine how care is delivered. Partnering with clinical and organizational thought leaders, you'll shape strategies and execute initiatives that deliver exceptional outcomes, unparalleled quality, and personalized experiences tailored to each participant's preferences.

We're looking for a strategic thinker and hands-on leader who's eager to make a meaningful impact. Based on your unique experience and expertise, we'll align this role as either Director or Senior Director to match your strengths and align with myPlace Health's leveling framework.

Join us in creating a care delivery model that's not just innovative—it's life-changing. Let's make a lasting difference for high-risk seniors and frail older adults in Southern California.


What does success look like as a Director/Senior Director of Care Delivery Operations? Be a Champion for Operational Excellence: Lead efforts to continuously improve our care delivery model, identifying opportunities that advance our mission and ensure exceptional outcomes for participants and care teams. Collaborate Across Teams: Partner with passionate stakeholders across the organization—Clinical Teams, People Operations, Care Strategy, Market Operations, Learning & Development, IT Product, and more—to bring new care delivery processes, tools, and vendor partnerships to life. Support Market Leaders: Act as a trusted advisor to Executive Directors and Medical Directors, helping them prioritize initiatives, develop strategies, and enhance ongoing operations to meet the unique needs of their communities. Lead Vendor Strategy: Oversee care delivery vendor relationships, evaluating their effectiveness and guiding teams through contracting decisions to ensure we deliver the best for our participants. Develop High-Performing Teams: Build and mentor a talented, dedicated team focused on operational excellence, aligning them with organizational priorities and supporting their growth every step of the way. Launch New Sites with Confidence: Lead the operational setup for new sites, such as our South LA site in Compton, CA, ensuring a smooth and seamless launch that sets the foundation for success. Welcome New Leaders: Play a key role in onboarding new market leaders, equipping them with the tools and knowledge to thrive in their roles and contribute to our shared mission. Bring Care Model Strategies to Life: Transform innovative care strategies into reality by leading their operationalization and implementation in the market. Shape the Future: Contribute to bi-annual strategic planning for care delivery operations, ensuring our initiatives align with the broader goals of our organization and markets. Roll Up Your Sleeves: Embrace a hands-on approach to building new functions, foundational capabilities, and playbooks that address the evolving needs of our teams and participants. Proactively Address Challenges: Anticipate areas of uncertainty or risk, and collaborate with leaders and teams to craft thoughtful, actionable solutions. Communicate with Clarity: Share ideas, updates, and plans effectively through clear and inspiring written and verbal communication. Contribute to Organizational Growth: Embrace additional opportunities and responsibilities as needed, actively participating in the continued growth and success of the organization. What does an ideal profile look like? Clinical Strategy Expertise: You've successfully built and executed clinical strategies and programming, driving impactful results in care delivery. Proven Leadership in Innovation: You've led teams to design and launch initiatives from scratch, ideally in value-based or capitated care delivery startups. Your ability to transform ideas into action is unmatched. Experience in Integrated Care Models: You bring hands-on experience in clinical operations within value-based care, primary care, or similar integrated care models, with a deep understanding of what it takes to deliver exceptional outcomes. Solution-Oriented Approach: You're a proactive problem-solver who thrives in ambiguity, taking initiative to address challenges while knowing when and how to escalate effectively. Mission-Driven Mindset: You're deeply committed to serving high-risk seniors and frail older adults, with a passion for making a meaningful impact in their lives. Thrives in Growth Environments: You're energized by the fast pace and opportunities of high-growth, "zero to one" environments, bringing flexibility, creativity, and drive to help build something extraordinary. Preferred Qualifications: 7+ years of relevant experience in a similar role. Education in a related field such as business (MBA), healthcare administration (MHA), public health (MPH), or management science (MS) $130,000 - $170,000 a year

What's in it for you? myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data.

Competitive Incentive Plan: Performance-based incentive plan that is beyond the industry standard Growth and feedback opportunities: Enjoy two performance reviews each year (if applicable), designed to support your professional development and celebrate your contributions to our team's success! Preparing you for retirement:401k with Employer match Medical Plans to fit your needs:Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents Ancillary benefits to meet your other needs: Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team. Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable. Family friendly environment: Family friendly policies, including paid new parent leave and new child care stipend Your Application Please submit your resume/CV.

Our Commitment to Diversity, Equity and Inclusion At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

COVID-19 Vaccination Policy At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.

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