Director - Us Consumer Specialized Operational Risk Management

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The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the Specialized Operational Risk Management team is to provide subject matter expertise on implementing specific Operational Risk programs to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

US Consumer Services is looking for a Director level candidate to lead a diverse team of impactful professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. 

The Director, US Consumer Specialized Operational Risk Management will:
Provide leadership and oversight for implementation of large-scale operational risk management programs within the first line (i.e. Third-Party Risk, Privacy and Data Risk, Business Continuity Management, Conduct Risk, etc.)
Serve as the go-to subject matter expert within the BU on decentralized risks 
Ensure all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams
Comply with policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy), and support with design/ enhancement of BU procedures /standards by providing topic-specific insight
Coordinate activities to ensure effective execution and coverage of risk framework elements, including key risk indicators to measure effectiveness of programs
Advise on integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs
Develop and maintain a repository of topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise
Establish Reporting and Management Information System (MIS)
Support with design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within US Consumer Services
Consult on the design and implementation of controls tailored to specialized risk areas, and provide broader input on the area of risk
Share topical risk knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes
Advise topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review
Partner with second and third line to establish best practices
Be a key leader for sharing insights, better practices, themes, etc. across the business to ensure consistency

Required Qualifications:

6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Proven track record of designing and implementing enterprise-wide risk management frameworks and methodologies.
Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Experience within financial services industry
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds
Prior experience in Enterprise Risk Management programs is a plus

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following: 
Strong Enterprise Risk Management experience – understanding of financial markets, products, and regulatory requirements impacting risk management
Proven track record of designing and implementing enterprise-wide, large scale risk management programs, frameworks and methodologies
Serving as the go-to subject matter expert pertaining to specific operational risk types
Ensuring activities are in alignment with standards set by specialist risk-stripe teams 
Complying with policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight
Advising on decentralized risk types into broader operational risk policies and programs
Excellent analytical, communication, and influencing skills with the ability to interact effectively with senior stakeholders
Demonstrated leadership capabilities, including ability to build and motivate high-performing teamsacross multiple geographic locations

ORMCM
Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
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We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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