The Dispatcher/ Call Taker is responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, schedules requests to meet resource availability, assisting with dispatching the appropriate personnel in response to service requests, processing requests by field crews, facilitating information flow between administrative staff and field personnel, and performing assigned clerical and billing functions. Responsibilities Answer customer service calls for serviceInput and update emergency and non-emergency call dataAct as a resource point for healthcare facilities and other agencies utilizing the services of NHT AmbulanceMaintain excellent knowledge of company policies, procedures, and medical protocols.Demonstrate extensive knowledge of all Communication Center equipment, including telephones, radios, and computers and tracking mechanismsInteract with various healthcare facilities, dispatch centers, insurance agencies and managed care organizationsAct as a customer liaison with agencies and other departments, participating in customer education and marketingResearch and answer customer inquiriesObtain insurance or managed care authorizationsCommunicate and document service delaysActively work with customers and or ancillary providers to meet the customer service demandsDetermine medical necessity for ambulance servicesMaintain a calm atmosphere, non-emotional, professional tone throughout the Communication CenterAdapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected eventsMaintain knowledge of customer contracts and agreementsAssist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resourcesAttend scheduled meetings and training sessionsPerform assigned clerical and billing functionsPerform other duties as assignedPerforms all duties with the utmost professionalism, reliability, and integrityQualifications: Must be at least 18 years of age High school diploma or general education degree (GED)Working knowledge of medical terminologyProficient computer skills (i.e. Microsoft Word and Excel)Able to type at least 40 wpmDemonstrate knowledge of local geographyDemonstrate knowledge of local county policies and protocolsMust be willing to work weekends, various shifts, and holidaysBilingual in English and SpanishNote: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.