Our Team 888 Heating delivers world-class HVAC services throughout the Denver metro. We're seeking an detail- oriented Dispatcher to join our team. We are looking for someone motivated, hardworking, dependable, and wants to have some fun! We pride ourselves on treating each customer with the utmost care, respect, and professionalism from start to finish.
The Opportunity Our Dispatchers enable our field technicians to do what they do best – take care of our customers. Dispatchers serve as intermediaries between technicians and customers, often relaying messages from one to the other. This role is responsible for dispatching technicians to customers' homes, updating our customers on scheduling changes, and ensuring that urgent customer needs are handled efficiently.
Our tight-knit team is more than just top-notch home services - at 888 Heating, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you! Compensation & Benefits Our Dispatchers earn $21-23/hour, depending on experienceHealth, dental, vision, and life insurance401(k) with company match 40 hours PTO + 48 hours Sick Time Off6 Paid Holidays + 1 Floating Holiday in your birthday month Dispatcher Responsibilities Dispatch technicians to urgent customer needsWork alongside managers to coordinate jobs across multiple techniciansUpdate customers on timing changes and rescheduling as neededAnswer and schedule incoming service callsEnsure timecards are completed correctly throughout each dayCoordinate with other Dispatchers to schedule crossover appointments Preferred Qualifications Previous dispatching experience desired, service dispatching experience strongly preferredHistory of demonstrating attention to detailStrong phone contact handling and active listening skillsCustomer orientation and ability to adapt/respond to various personality typesWilling to show up with a great attitude every dayFriendly and welcoming phone presence Dispatcher Requirements High school diploma or equivalent
Able to reliably commute to our officeWilling to undergo background and drug tests in accordance with state and federal law Location:7338 S Alton Way, Unit 16K Centennial, CO 80112 Schedule: Monday- Friday 7:00am-4:00pm, Saturday 7:00am-4:00pm
On Call shifts as needed
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