About the Role As a Dispatcher, you will be responsible for ensuring all drivers are set up for success prior to being dispatched to their delivery routes from our Fulfillment Center. As part of the Good Eggs Transportation Team, you will play a key role in providing a best-in-class customer experience while bringing absurdly fresh groceries to their door with 100% on-time delivery.
\n Duties & Responsibilities Learn and master routing software to ensure the best possible delivery experienceEngage & interact with drivers as they arrive on-site providing their route assignmentsTrack driver route progress and provide driver support as neededSecure coverage for sick calls from third-party contract drivers or delivery team members.Notify drivers when their route has been changedUtilize specified software, and route vehicles (company transits and personal driver vehicles) by matching customer orders to appropriate loadsUnderstand all of Good Eggs delivery, routing, and scheduling tools such as Drive App & ZendeskUnderstand how delivery tools interact with other team processes and tools (e.g. Customers app, Pack process & collateral)Work closely with the Ship/Fulfillment Department in expediting orders out the door for deliveryPhysically assist with loading orders into delivery vehiclesMaintains quality of service by following operational standardsEnsures work areas are clean & organizedUses radio, phone, or computer to send vehicles to appropriate locationsTrain all third-party contractors about Good Eggs Policies and ProceduresPrepare various reports on a daily basis, i.e. route change requests, sequence change requests, etc.Must keep abreast of weather conditions, forecasts, road closures, and construction projects on the chosen routes so that adjustments can be made. QualificationsHigh School diploma or equivalent. College degree is a big plus.1 or more years of warehousing or delivery experience. Experience overseeing delivery operations a plus.Computer skills - data entry, general report generation, spreadsheet design, data manipulation, experience using Apple Mac is a plusGreat communication skills including telephone skillsExcellent Time and AttendanceActive listening with excellent communication skillsProficient in English (oral and written)Time management skillsOutstanding organizational and multitasking abilitiesKnowledge of procedures and guidelines for emergency situationsSound judgment and critical thinkingAbility to de-escalate tense situations and adapt to an ever-changing environmentAbility to prioritize duties, think critically, and execute solutions for diverse problemsAbility to comply with established safety standardsAbility to work scheduled hours and any required overtimeWillingness to work outdoors regardless of weather conditionsAbility to drive and use personal vehicle to take on delivery routes as needed Physical RequirementsMust be able to regularly lift, carry, and/or push and/or pull between 30 to 50 pounds.Walking: Up to 6 hours per dayStanding: Up to 6 hours per dayAbility to work for extended periods of time in refrigeration and a freezer(-10F)Seating: Up to 6 hours per dayReaching: Up, down, or laterally, up to 6 hours per dayPlease be aware that you are required to wear PPE for COVID-19, food safety, local, state, or federal laws, and related PPE (Personal Protective Equipment) as mandated by Company Policy. Working ConditionsWork schedule depends on company needs - may change with businessSome work duties may be performed outdoors.Some work duties are performed in an open warehouse, with open dock doors. Temperatures can fluctuate by up to 20 degrees depending on the weather outside. Some work duties may be performed in walk-in coolers and freezers (temperatures as low as -10°F)Some work duties may include temporary assignments.
\n$20 - $22 an hour
Why work for Good Eggs? Work for a purpose-driven company in an incredible work environment with passionate, diverse, and accomplished team members. Our benefits and compensation package is the following for this role:
Targeted compensation range: $20/hr -$22/h DOE
Equity: 200
Vacation Time
Paid Sick Time
Enrollment after 90 days in our 401(k) Retirement Savings Plan (not matching at this time)
For employees working 30+ hours per week, Medical, Dental and Vision plans
Generous Parental Leave
Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage
20% Employee Discount
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