Description FLSA Employment Status: Nonexempt/Hourly
JOB SUMMARY
To provide essential communication services for EMS.
Work involves radio dispatching, operating EMS communication instruments, and coordinating the overall EMS communication system.
Reporting Structure: This position reports to the shift supervisorand/or designee
MINIMUM QUALIFICATION REQUIREMENTS Education
High School Diploma or GED required
Work Experience
Previous experience as a dispatcher is preferred
License/Certification
Must obtain Tennessee state certification for dispatcher in six (6) months of date of hire
STANDARD CORE COMPETENCIES
Mission, Vision
Core Values
Standards of Conduct
AIDET/Organizational Expectation
Safety
Quality
Flexibility
Customer Service
Diversity and Inclusion
Finance
Abuse and Neglect of Adult Patient
Abuse and Neglect of Pediatric Patient
Acute Coronary Syndrome/Chest Pain Protocols
Biohazard Waste
CC Hand Hygiene
JOB SPECIFIC CORE COMPETENCIES Department Specific Specialty Area Knowledge, Skills, and Abilities
Some knowledge of office practice and procedures.
Some knowledge of arithmetic.
Skill in carrying out orders with precision and speed.
Ability to make decisions quickly and accurately.
Ability to learn and apply public safety regulations and procedures.
Ability to operate a sending-receiving radio console.
Ability to speak clearly and concisely.
Ability to deal with the public in a courteous and tactful manner.
ESSENTIAL FUNCTIONS
Receives, relays, and/or transmits routine and emergency calls to police, fire, and other public safety agencies and units.
Maintains a log of radio transmissions, telephone calls, and other pertinent information and facts
Inputs communication and other pertinent data into a computer system
Monitors 911 calls
Maintains incident reports of complaints.
Prepares and types a variety of reports.
Performs assignments based upon established policies and procedures.
Provides a positive and professional representation of the organization.
Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and DNV standards and/or standards from other accrediting bodies.
OTHER DUTIES
Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
Participates in ongoing quality improvement activities.
Performs other duties as required and serves on special projects and employee program events.
PHYSICAL DEMANDS
Prolonged periods of sitting
Must be able to lift, push, and pull up to 40 pounds during a scheduled work shift.
Must be able to see with corrective eye wear
Must be able to hear clearly with assistance
May be exposed to infectious and contagious diseases
Able to handle emergency and/or crisis situations
May be required to wear protective equipment as necessary
Transferring, repositioning patients.
Reaching, stooping, bending, kneeling, and crouching for patient care functions.
Ability to perform effectively in a stressful and fast-paced environment.
Ability to pass all required health and other screening tests including random and reasonable suspicion drug screens.
PHYSICAL ABILITIES AND REQUIREMENTS Activity Occasionally (1-33%) Frequently (34% to 66%) Continuously (67% to 100%)
Sitting
X
Walking
X
Standing
X
Bending
X
Squatting
X
Climbing
X
Kneeling
X
Twisting
X
Lifting
X
Carrying
X
Pushing
X