District Manager | Boston

About Blank StreetAt Blank Street, we believe that rituals matter, and that great rituals make your life better.With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.
What's Brewing…As a District Manager at Blank Street you will oversee the financial performance and growth of a collection of retail cafes. You'll own developing, hiring and inspiring a team of General Managers and Cafe Managers who in turn inspire and develop a team of Baristas and Shift Leads. You will oversee and role model all customer service, hospitality, team leadership and operational duties ensuring your cafes are joyful for both customers and employees.
Our ValuesMagic is in the Details:We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.Move as One:We value people who strive to be the best team player, not individual stars."My Home is your Home" Hospitality:We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.What you'll own:People - Deeply care for and coach your teammates Create a motivating and engaging culture that employees are excited to show up forConsistently celebrate, train, coach and mentor your teamStep in to cover leadership scheduling gaps or time off in your locationsOversee the districts' time and attendance practicesManage your district's labor strategy and budgetHire General Managers and Cafe Managers for your district in collaboration with Regional Leadership and the People TeamSupport your General Manager's hourly level hiring practices, guiding and supporting decision making - taking a holistic view of your talent benchOversee and validate the quality of training being led by your managersDevelop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairlyPartner with the People Team to navigate employee relations ensuring the utmost respect for our people and their experienceWork with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your teamWork to maintain the very best team engagement scoresHost market meetings & social eventsProduct - Execute our product mix flawlessly Be a Blank Street brand ambassador, communicate our customer and employer value propositions to customers and teammatesHold your management team accountable to food and beverage quality standards across your districtOversee or unblock ordering, vendor relations, waste management, inventory counts when neededSpend 30% of your week leading by example behind bar through customer service and production of technically excellent food and beverage products across your locationsPhysical Space - Ensure true operational and brand excellence Maintain operational excellence using our auditing platformEnsure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launchesPromote an environment that is set up for success and an "A" DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locationsCreate a successful feedback loop between your HQ support partners and your teams on things such as: Store design, construction, maintenance, furniture, ambiance, music and other categories that impact our customer and team's experiences in our physical spacesPerformance - Be the best at what you do Take ownership of your stores' financial performance, finding areas for growth and inspire team to share the same vision across your districtUphold the company standard NPS and google review scoresDevelop meaningful ties with local businesses and people to help grow local brand loyalty and goodwillLook for ways to continuously develop your leadership, training and coaching skillsStay current on company tools, processes and communicationAssess where there are gaps in communication or processes that you can fill to improve district performanceCollaborate with other leaders across Blank Street to share best practices and build communityAttend all trainings and department meetings designed to support your development or performanceProject - Evolve the Business Support the New Store Opening team when a new location is opening in your districtPilot new company initiatives, be seen as a trusted partner to execute new ideas, policies, practices, SOPs, equipment, recipes, ways of working and so onSupport marketing initiatives and brand or influencer collaborationsWhat you'll bringQualifications: 5-6+ years of experience managing and leading operations in high growth hospitality/consumer brandsExperience managing large hospitality teams in multi-unit or multi-department managementExperience managing inventory and supply chain orderingExperienced leader having successfully managed managers beforeAbility to travel between locations in a city or broad metropolitan areaSkills: Passion for excellent customer service and hospitalityAbility to be autonomous and use excellent judgmentExcellent organizational skillsHighly effective interpersonal and communication skillsAbility to create workflows, systems and processes that support a dispersed teamComfort setting a vision and executing against company goalsCan use emotional intelligence and conflict resolution skills to create a welcoming workplaceWell versed in change managementProven training and development capabilitiesWillingness to collaborate across departments and teamsAbility to troubleshoot and problem solve, prioritizing around urgencyDeep understanding of business and financial acumenAttributes: Hands on and highly action-orientedDeep knowledge and interest in specialty coffee, hospitality, restaurants or retailPositive, enthusiastic and results drivenPassionate people leader and developerInterested in continuous personal growthAvailability Requirements:Full Time: 40-50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Perks: $85,000 - $97,500 annual base salaryBlank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity offering, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.Medical, Dental, and Vision coveragePaid sick timePaid time off + company holidaysBonus programA whole lot of Blank Street swag & coffee
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