E-Commerce Merchandiser Associate
Type of Work: Full-Time
Who You Are:
As the E-Commerce Merchandiser Associate, you will play a crucial role in ensuring the smooth operation of our retail systems. You will collaborate with cross-functional teams to analyze data, optimize processes, and drive business growth. This position directly impact product assortment, pricing strategies, promotions, and overall profitability. In addition, you will be supporting and maintaining product and promotional activities across all our IT platforms, including ERP, E-Commerce and point of sale systems.
What You'll Do:
Primary owner of product and discount/promo creation and maintenance within all digital environments for retail: (POS – Dutchie, Biotrack, Ecom – Dutchie, IHeartJane, ERP – Microsoft Dynamics (F&O))
In partnership with marketing and planning teams to create, input and maintain all promos and discounts in a timely manner while ensuring proper functionalities for all applicable markets
Ensure all products are created, entered, and maintained prior to product arriving in stores in accordance with internal SLAs
Utilize cross-functional partners to collect and maintain accurate product information.
Make any necessary updates and manage maintenance of all product masters for all retail markets
Manage online menus and make updates and improvements as necessary
Manage and execute pop-up notifications when needed
Address and timely resolve tickets that are inputted from the field to Retail Systems Ticketing
Primary point of contact for all product and promo/discount considerations to both internal stakeholders as well as outside vendors as it relates to systems execution.
Communicate discount and promotion information to retail store teams where applicable.
Analyze product catalogs and master data, and surfaces opportunities within sales, marketing, planning financial, and operational areas of the business as it relates to product and promotion/discounts and how they interact with our guests online, to then articulate to retail leadership the successes and missed opportunities.
Assumes a role in the development of all store and field management system enhancements to increase efficiency in the delivery of sales and financial results as it relates to product and/or promotion/discounts.
Maintain and improve overall product and promo/discount processes to continuously drive sales and minimize waste.
Travel Requirements: 25%
Perform other duties as assigned.
What You'll Bring:
Strong analytical and technical skills
Proficient in POS and Ecom platforms (Dutchie, SWEED, and iHeartJane)
Familiarity with ERP and other enterprise planning systems (finance, operations, etc.).
Familiarity with Seed to Sale systems (METRC, BT, MJ Freeway)
Highly proficient in Excel and report building
Strong interpersonal communication skills
Effective collaborator with cross-functional teams
Able to garner support and influence when needed
Ability to manage multiple projects and timelines effectively
Even Better If:
Retail Systems POS/Ecommerce Support and Maintenance experience – 1-3 years
Exceptional strength in data warehouse systems and ability to extract and present data (B.I. systems)
ERP Product maintenance experience – 1 Year
High Level of proficiency in POS and ECOM platforms in cannabis (Dutchie, Jane, SWEED)
Strong presentation skills