Ehr Support Analyst Ii

Description Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities.
As a EHR Support Analyst II with Research Medical Center you can be a part of an organization that is devoted to giving back!

Benefits Research Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues.
The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay.
Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues?
Join the Research Medical Center family!
We will give you the tools and resources you need to succeed in our organization.
We are looking for an enthusiastic EHR Support Analyst II to help us reach our goals.
Unlock your potential!

Job Summary and Qualifications The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility.
The EHR Support Analyst 2 facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility.
This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.
A EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

GENERAL RESPONSIBILITIES:
Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.

Leads and facilitates the facility's core clinical systems team on clinical IT activities
Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.

Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
Serves as project leader for facility-based implementations of clinical applications software releases and new products
Provides on-call assistance as needed.

Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility
Facilitates and manages maintenance of facility-specific dictionaries
Provides input to customize base division policies and procedures, training, and best practices for use within the facility
Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.

Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.

Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.

May develop clinical application reports as needed
Performs quality audits and tracks metrics related to clinical application use
Participates in meetings as a member of facility clinical leadership
Promotes system security and patient confidentiality and helps ensure compliance
Coordinates the execution and use of tools for audits
Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
and facility leadership
Participate in special projects as needed and performs other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES:
Required:
Understanding of clinical operations and processes
Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
Demonstrated ability to establish and build strong relationships across a broad range of personality types
Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
Demonstrated customer orientation
Excellent leadership and teaching abilities
Demonstrated advanced computer skills
Understanding of reporting tools functionality and capabilities
Must be able to drive to assigned sites to complete work
Preferred:
Proficiency in various programming and clinical application reporting tools
Customer service orientation and/or training
EDUCATION: Bachelor's degree preferred
EXPERIENCE:
One to Three years experience in clinical application support or related clinical work experience
CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available.
Possession/Maintenance of specialty clinical licensure is strongly desired.
Valid state drivers license and proof of auto insurance, if applicable.


ITG transforms healthcare and gives people healthier tomorrows.
We deliver information technology strategy, support, and solutions.
ITG improve and enhance patient care and business operations.
We deliver services at administrative locations, data centers, and hospitals.
The facilities we support are located in 20+ states and the United Kingdom.
Our team works to move healthcare forward.
We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times.
In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it.
"- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder Be a part of an organization that invests in you!
We are reviewing applications for our EHR Support Analyst II opening.
Qualified candidates will be contacted for interviews.
Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.