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Requisition No: 836720
Agency: Children and Families
Working Title: ELIGIBILITY SPECIALIST I - ********
Position Number: ********
Salary: $35,217.00 annually / $1,354.50 bi-weekly
This posting will be used to fill position vacancies in OPS and Career Service.
Current employees will be compensated in accordance with the DCF salary policy.
What you will do:Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.
This position may require face-to-face contact with clients.
How you will make an impact:The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for public assistance programs. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline driven.
The typical duties of a typical day are as follows:
Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter.Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy.Determining program eligibility in accordance with current regulations using a computer-based eligibility system.Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.Reporting cases where identity theft or fraud is suspected.Advising clients of deadlines, time frames, and necessary actions to be taken.Working with clients who may not take the necessary actions within the required time frame.Establishing and maintaining multiple electronic files and conducting regular reviews and updates.Documenting all communications and contacts with clients.Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations.Computing and authorizing public assistance benefits based on financial and family status.Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.Pay:Ability to attend an 8 - 12-week mandatory training course.Incumbents may be eligible for telework if they are employed with the department for a minimum of three months, have completed training, and meet or exceed all performance expectations.Additional Information/Requirements:All eligible candidates will be required to complete a skills assessment to include the following tests:
Typing (TT) – A test of typing speed, measuring both speed and accuracy with a minimum 20 words per minute.Basic Competency (CBST) – A test of basic math, verbal, and communication skills, designed to assess job readiness and trainability.Language proficiency may be considered in the selection process as determined by Agency needs at the time of selection.
Incumbents may be expected to work during emergency situations or natural disasters.
Candidate Profile:Include supervisor names and phone numbers for all periods of employment.Account for and explain any gaps in employment.Experience, education, training, knowledge, skills and/or abilities must be verifiable to meet the minimum qualifications.It is unacceptable to use the statement "See Resume" in place of entering work history.Benefits of Working for the State of Florida:Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits.
Where you will work:Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.
About Department of Children and Families:Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families.
Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families.
Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable.
SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System before their 26th birthday.
BACKGROUND SCREENING REQUIREMENT:Any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing.
VETERANS' PREFERENCE: Candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies.
Location: RIVIERA BEACH, FL, US, 33404
Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami
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