Boutique luxury brokerage is seeking an exceptional candidate to be our Agent Service Concierge. Elite Sotheby's International Realty Agent Service Concierge/Transaction Coordinator Pepper Pike, OH MAIN RESPONSIBILITIES Following opening and closing procedures each day to prepare the office for business Signing for deliveries, collecting Mail, sending outgoing mail, etc. Training new Agents on our Technology Study/learn new systems then train/answer questions about those systems Process and train new agents in our office – Following our Onboarding systems Agent Billing Work with Marketing on our Resources for Agents, Business Cards, Postcards, etc. Communicate with Accounting and Relocation as needed Maintain agent and office yearly production Retention - Keep a list of /birthdays/renewals/CE due dates/etc. Process New Listings/Pending/Closed/Cancelled deals in Google Sheets to always maintain confidential information for all agents and their clients Audit files and Escrow Instructions and make sure Manager audits Update office phone/email rosters as new agents/staff come on Prepare new agent/recruiting packets and have them readily available for the Manager Input and maintain active sales in AccountTech Submit Home Warranties and Data collection forms Advertising - All Print ads and social media/FB boosting, etc. Office training on our company systems - L2L/Moxi/MyCBDesk/ZAP/Dotloop/Schmidt Resources Office Weekly and monthly reports Ordering office supplies and signs with the approval of the manager Update and maintain our voicemail system Maintaining the floor schedule if applicable Setting up the training area for meetings and events/cleaning up of same Administrative duties like phones/mail/email etc. Making coffee for the agents and clients Secondary Responsibilities Weekly BlueSync attendance/watching of recording Bi-monthly 1st @ 3rd @ 3 attendance/watching of recording Bi-yearly in-person ASC training attendance Weekly Huddles as requested Assist the Manager in whatever additional tasks need to be done Assist Agents in whatever they need to embody a servant leadership mentality Requirements High school diploma required; college preferred Proficiency with Microsoft Office Suite; G-Suite software Background Checked Ohio real estate license preferred but not required