Hope and Area Transition Society Emergency Shelter Coordinator Position Title: COORDINATOR, EMERGENCY SHELTER
Reports to: Manager, Housing
Job Location: House of Hope Emergency Shelter
Job Overview Reporting to the Manager, Housing, the Coordinator, Emergency Shelter assists in the day-to-day management and operations of the Emergency Shelter and Extreme Weather Response programs. The position is responsible for supervising program staff and coordinating program staff schedules to ensure appropriate coverage at all times. The position coordinates and provides direct support to clients living in shelter with an emphasis on consistent, high-quality, trauma-informed services. The Coordinator, Emergency Shelter supports the successful delivery of the emergency shelter programs to ensure that they add the highest possible value to the organization and community.
Organizational Status Hope & Area Transition Society (HATS) is a non-profit society based in Hope, BC that provides client-centered programs/services to individuals and families. Through a trauma-informed approach, HATS offers housing, advocacy and education to build resiliency, empowerment and inclusion. HATS currently employs over 60 staff members who support its programs and services.
Responsibilities and Duties Program Supervision: Provides active leadership to the staff through supervision, training, and support in accordance with HATS' mission, principles and valuesAssists the Manager, Housing with regular and on-going supervision of program staff, including delegating tasks, following up on completion of tasks, coaching, and making decisionsAssists the Manager, Housing with the development, implementation, and analysis of emergency shelter program outcome measures and data collection processesAssists the Manager, Housing as needed with the development and implementation of action plans, budgets, and training plans for the programsAssists the Manager, Housing with program planning, policy development, oversight, evaluation, facility and technology management, and securityAt the direction of the Manager, Housing Manager, takes responsibility on specific areas of program and facility managementEnsures that all services are confidential and no information is shared without consentProgram Operations: Oversees day-to-day direct service delivery in the emergency shelter programsEnsures continual staffing of the facility by coordinating schedules of on-site, on-call, and relief shelter staff and related back-up staffBuilds and maintains a positive and trusting relationship with clients by being available and approachable, and by listening and responding to clients' questions and concerns in a timely mannerManages shelter waitlist and coordinate room turnovers and new client intakesProvides general crisis intervention, information, support, and referrals as well as service coordinationEnsures all client files and documentation of services are maintained according to policies and proceduresMaintains a healthy, sanitary, and organized physical environment for staff and residentsOrganizes and manages inventory supplies and program materialsCoordinates with the Manager, Housing to ensure shelter maintenance and security concerns are addressed in a timely mannerCommunicate and coordinate programming to build community and support clientsEnsures the safety and well-being of shelter clients and staffEnsure compliance with the organization's policies and proceduresProvides coverage for frontline staff in cases where other staffing options are not availableAssists the Manager, Housing to ensure the emergency shelter programs align and remain within budgetAssists the Manager, Housing with the submission of reports and information as needed for reporting to funders and senior leadershipHuman Resources: Assists the Manager, Housing with supervision, training, evaluation, and development of the emergency shelter staffCoordinates and supports training for all emergency shelter staffManages scheduling as required; ensures all shifts are appropriately staffed and no overtime is accrued without prior approval; monitors staff attendanceAttends required staff meetings and other related meetings within the community and regionallyQualifications & Skills Post-secondary diploma (1 to 3 years) in social work or a related field1 to 3 years of experience in social work/housing management, including at least one year at a supervisory levelNon-profit experience is preferredExcellent knowledge and experience in the provision of housing support servicesKnowledge of community resources in the Hope and surrounding area, including the Fraser Valley, is an assetKnowledge of the impact of homelessness, substance use, abuse and/or violence on diverse communitiesStrong interpersonal and communication skills with the ability to professionally connect with and influence a diverse group of individualsStrong leadership skills with the ability to lead projects and work with diverse individuals to identify issues, design solutions, and evaluate resultsWillingness to work flexible hours is requiredValid BC driver's license and access to a reliable vehicle is required OR Class 5 driver's licenseSatisfactory completion of a criminal records check with vulnerable populations is requiredAn equivalent combination of education, training and experience will be consideredSelf-Awareness: The ability to understand one's own emotions, thoughts, and values and how they influence behavior across contexts. This includes capacities to recognize one's strengths and limitations with a well-grounded sense of confidence and purpose.Self-Management: The ability to manage one's emotions, thoughts, and behaviors effectively in different situations and to achieve goals and aspirations. This includes the capacities to delay gratification, manage stress, and feel motivation and agency to accomplish personal and collective goals.Social Awareness: The ability to understand the perspectives of and empathize with others, including those from diverse backgrounds, cultures, and contexts. This includes the capacities to feel compassion for others, understand broader historical and social norms for behavior in different settings, and recognize family, school, and community resources and supports.Relationship Skills: The ability to establish and maintain healthy and supportive relationships and to effectively navigate settings with diverse individuals and groups. This includes the capacities to communicate clearly, listen actively, cooperate, work collaboratively to problem solve and negotiate conflict constructively, navigate settings with differing social and cultural demands and opportunities, provide leadership, and seek or offer help when needed.Responsible Decision-Making: The ability to make caring and constructive choices about personal behavior and social interactions across diverse situations. This includes the capacities to consider ethical standards and safety concerns, and to evaluate the benefits and consequences of various actions for personal, social, and collective well-being.Job Type: Full-time
Pay: $51,061.00-$64,901.00 per year
Company eventsDental careEmployee assistance programExtended health careLife insuranceOn-site parkingPaid time offWellness programSchedule:
Evening shiftAbility to commute/relocate:
Hope, BC: reliably commute or plan to relocate before starting work (required)Education:
AEC / DEP or Skilled Trade Certificate (preferred)Along with resume send a letter of interest indicating how you meet the qualifications stated above to:
The Hope and Area Transition Society
HR Manager ********
Closing Date: Open until filled
Only those candidates to be interviewed will be contacted
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