Employee Experience Specialist

The Employee Experience Specialist at Global Casino Operations (GCO) is tasked with enhancing the experience of both shipboard and shoreside employees equally. This role is central to the Human Resources team, focusing on improving the onboard experience for shipboard GCO employees and developing a collaborative and inclusive culture for both shoreside and shipboard team members. The specialist will manage key employee experience initiatives and projects, aiming to enhance work and living environments. In close collaboration with the HR Business Partner (HRBP), the specialist will implement and monitor welfare initiatives, benefits programs, and engagement strategies, ensuring the integration of culture essentials into the GCO work environment. Additionally, the specialist will be instrumental in developing and executing innovative engagement strategies for GCO shipboard and shoreside employees, promoting a culture of collaboration and inclusivity.
Essential Functions: Employee Experience: Develop and implement comprehensive strategies to enhance the employee experience for both shipboard and shoreside team members. Foster a culture of support and positivity, ensuring a cohesive work environment across all levels. Employee Rewards programs: Coordinate with HRBP to implement and manage comprehensive recognition programs that resonate with both shipboard and shoreside team members. Employee Engagement: Support Global Casino Operations' management and the GCHR team in respect to employee engagement initiatives for both shipboard and shoreside team members. Employee Surveys: Preparation and launch of the shipboard employee engagement survey. Collate data, provide support and guidance to shoreside leaders, as well as contribute to the development of strategies for action-planning to identify improvements that contribute to increased employee satisfaction onboard. Track and analyze employee survey data obtained through online exit interviews and monitor fleet-wide turnover trends. Assist with development and implementation of action planning for the annual shoreside employee engagement survey. Employee Communication: Assist HR team in responding to employee queries and facilitating effective employee engagement and support. Collaborate with the HR team in the development, implementation, and monitoring of various initiatives designed to diversify the communications channels with GCO employees, such as websites, social media groups, and software applications. Employee Benefits: Oversee the implementation of employee benefits programs aimed at promoting the well-being, retention, and the company's reputation as an Employer of Choice for shipboard team members. Culture Essentials: Support the HR management team in the development and implementation of initiatives designed to ingrain culture essentials into the fabric of the GCO work environment. HR Analytics: Utilize HR metrics to anticipate and address potential challenges to GCO business operations, ensuring proactive management of workforce data and trends. Employee Welfare: Actively participate in monitoring and supporting existing employee welfare programs and contribute to the management of initiatives managed by the GCHR department. Employer Branding: Contribute to the enhancement of the GCO Employer Brand; collaborate on the development of a competitive Employee Value Proposition in order to attract and retain the best possible talent and position Global Casino Operations as an Employer of Choice. Assist with the dissemination of the Employer Brand marketing materials via current online employee communication channels. Monitor and analyze the effectiveness of branding strategies to continuously improve talent attraction efforts. Qualifications: Minimum Education: Bachelor's Degree Discipline/Major: Human Resources or Management Required Years & Area of Professional Experience: 3-4 years' experience in Human Resources or Shipboard Operations Critical Professional Related Technical/Computer Skills: Operational knowledge of a casino environment Proficient with MS Office suite Preferred Experience & Type: Previous shipboard experience preferred, with keen knowledge of cruise ship operations and onboard working/living conditions. Thorough understanding of casino operations advantageous. Knowledge, Skills & Abilities: An Employee Experience Specialist should be an advocate for team members, balancing their needs with a fair and attentive approach. They must show real compassion and understanding, helping to create a positive work environment. Decision-making skills are crucial, as is the ability to solve problems effectively. They should be skilled in influencing others and building agreement. Communication is key; they need to be clear and articulate in speaking, listening, and writing. Networking skills are also important, as is the ability to build relationships, whether through video calls or in person. They should present information clearly and organize their thoughts efficiently. Finally, they should be able to weigh risks against business benefits and be adept at managing change and strategic planning to support the company's progress.
Decision-Making: Operational: Decisions focus on day-to-day activities within the company. Decisions made at this level help to ensure that daily activities proceed smoothly and therefore help to move the company toward reaching a strategic goal. They have short-term consequences. Examples are: Handling employee conflicts, purchasing materials needed for operations. Standard: These decisions are those that are repetitive decisions on a recurring basis and are commonly related to daily activities. They are relatively simple, relying on historical data and previous solutions. Examples are: reordering of standard office supplies, handling transactions. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: 25%-50% with shipboard travel likely.
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida from Tuesday through Thursday. Employees may work from home on Mondays and Fridays. Some positions may require additional in-office time each week and final schedule is determined by your leader. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Health Benefits: Cost-effective medical, dental, and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off: Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion. Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends. Personal and professional learning and development resources including tuition reimbursement. On-site preschool program and wellness center at our Miami campus. #LI-Hybrid
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