Employee Housing Manager

WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)Free Alterra season pass for spouse and dependents 25 & under50% off window ticket price at IKON partner resortsFree access to Alterra Mountain destinations during time offFree ski-referral letters for employees to use at other mountain resorts during time offDiscounted friends & family day-ski vouchers (Up to 85% off)Discounts on Ski & Snowboard LessonsDiscounts on Ski & Snowboard RentalsDiscounts on Gear Tune-UpsDiscounts on Food & BeverageDiscounts at Crystal Mountain Retail shopsFree Crystal branded swagPro deals on gear with 100s of brandsDiscount MarketplaceDeals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and moreEmployee-only Night Skiing eventsEmployee Housing Available for eligible positionsAccrued paid time off for eligible positionsGroup health insurance for eligible positions401K benefit and generous match with immediate vesting for all staff members over 18Opportunities for growth, advancement, and year-round employmentPosition Title: Employee Housing Manager
Business Unit or Department: Human Resources
Position Reports to: Director of Human Resources
Employee Type: Full Time, Year Round
# of Direct Reports: 2-4
# of Indirect Reports: 2-12
Wage Range: $75,000-85,000
Bonus Eligibility: Annual Incentive Plan
JOB SUMMARY The Housing Manager is a dedicated and highly organized individual who will be responsible for managing and overseeing all aspects of our employee housing facilities, ensuring a safe, comfortable, and well-maintained environment for our employees. This position plays a critical role in creating a positive living experience for our staff, promoting a sense of community and satisfaction among residents.
ESSENTIAL DUTIES Housing Operations Management: Manage day-to-day operations of the employee housing facilities, including maintenance, security, cleanliness, and general upkeep.Oversee move-ins, move-outs, and resident transfers, ensuring a smooth process and timely communication with relevant stakeholders.Coordinate with relevant departments to address and resolve any housing-related issues or concerns.Housing Allocation and Occupancy: In collaboration with the human resources team, develop and implement housing allocation policies and procedures, ensuring fair and efficient distribution of housing units based on established criteria.Maintain accurate records of housing occupancy, track vacancies, and manage waitlists effectively.Conduct regular inspections of housing units to ensure compliance with safety standards and proper maintenance.Resident Relations and Support: Serve as the main point of contact for residents, addressing their inquiries, concerns, and requests in a prompt and professional manner.Foster a positive community environment by organizing resident events, activities, and initiatives to encourage interaction and a sense of belonging.Promote and enforce housing policies and regulations, ensuring adherence to rules and guidelines by residents.Coordinate with the Employee Experience and International Employee Coordinators to plan and execute employee activities and events.Budgeting and Financial Management: Assist in the development and management of the housing budget, ensuring expenses are within allocated resources.Monitor and analyze housing-related expenditures, identify cost-saving opportunities, and implement appropriate measures.Coordinate with payroll and finance departments for rent collection, deposit handling, and any other financial transactions related to housing operations.Collaborate with external vendors and contractors for maintenance, repairs, and other housing-related services.Evaluate vendor performance, negotiate contracts, and ensure compliance with agreed-upon terms and service levels.Establish and maintain positive working relationships with vendors, ensuring timely and quality service delivery.Employee Transportation Management: Develop and implement transportation policies and procedures for employee commuting, ensuring efficient and reliable transportation services.Coordinate with relevant departments to determine transportation needs, including pick-up and drop-off locations, schedules, and routes.Collaborate with transportation vendors or internal resources to arrange and manage transportation services, such as buses, shuttles, or carpooling initiatives.Monitor transportation service quality and address any issues or concerns raised by employees promptly.Maintain accurate records of transportation usage, including ridership data, fuel consumption, and maintenance schedules.Stay updated on local transportation regulations and compliance requirements to ensure adherence to applicable laws and standards.On-site Employee Dining Room (EDR) Management: Manage the daily operations of the on-site employee cafeteria (EDR), ensuring a high standard of food quality, service, and cleanliness.Develop menus that meet diverse employee dietary needs and preferences.Manage inventory of food and supplies, placing orders as necessary to maintain adequate stock levels.Ensure compliance with food safety and hygiene regulations, conducting regular inspections and implementing proper sanitation practices.Monitor EDR attendance and usage patterns to optimize food production, minimize waste, and adjust staffing levels as needed.Manage the EDR budget, including tracking expenses, analyzing costs, and identifying opportunities for cost savings.Foster a positive dining experience by maintaining a welcoming atmosphere, addressing employee feedback, and continuously improving services.Coordinate special events or themed meals in the EDR to enhance employee engagement and satisfaction.While some specific duties may be delegated to subordinates, the Employee Housing Manager remains ultimately responsible for overseeing and ensuring the successful management of the employee housing operations. This includes supervising and coordinating the work of subordinates, providing guidance and support as needed, and maintaining overall accountability for the efficient and effective functioning of these areas. The manager will actively collaborate with the respective teams to ensure the smooth operation and implementation of policies, procedures, and quality standards related to the employee housing operations.
REQUIRED QUALIFICATIONS Excellent interpersonal and communication skills, both written and verbal.Proactive mindset with a strong attention to detail and problem-solving abilities.Ability to handle difficult situations and resolve conflicts in a diplomatic and effective manner.Proficiency using Rent Manager or similar property management software is a plus.Flexibility to work evenings, weekends, and holidays as required.EDUCATION & EXPERIENCE REQUIREMENTS Bachelor's degree in business administration, hospitality management or a related field (or equivalent work experience).Sound knowledge of relevant housing regulations and health and safety standards.Previous experience managing employee or student housing preferred.Previous work in a seasonally based hospitality industry preferred.Previous experience in food service management is desired.PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to 80% of the time talk, see, hear, and smell. Must be capable of walking or standing 75% or more of an 8-hour work shift. Must be capable of frequently carrying, lifting, pushing, or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
WORKING CONDITIONS Typical work schedule: 5 days / week – 6 days at certain times of the year. Holidays, Nights, Weekends may be required.Indoor / Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.Hazardous Materials / Noise: The noise level in the workplace is usually moderate.Equipment Used in Job: The position may require the use of driving company vehicles and common hand tools.This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Crystal Mountain Resort and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.
This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.
Employment with Crystal Mountain Resort or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.
This position is located in Washington, and the work is primarily in Enumclaw, WA and, as such, employment in this position is subject to the labor and employment laws of the state of Washington.
Crystal Mountain, Inc., and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Crystal Mountain Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.
Perks and Benefits Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and morePaid parental leave of up to 6 weeks for eligible employees.401K benefit and generous matchPaid Time Off (PTO) policies for eligible employees to rest, relax and recharge.Alterra season pass (unlimited, direct to lift at all Alterra resorts)Alterra season pass for spouse and dependents 25 & underFree Ikon Pass for all eligible employees.Free ski-referral letters for employees to use at other mountain resorts in the PNW.Discounted skiing + riding for friends and family of eligible employees.Free group Ski & Snowboard LessonsDiscounts on family lessonsFree Ski & Snowboard Rentals (subject to availability)Discounts on Gear Tune-Ups, Food & Beverage, and RetailGenerous discounts on outdoor gear, apparel, rental cars, etc.Employee-only Events
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