JOB DESCRIPTIONSummary/ObjectiveThe Employee Relations Specialist will support the field dealerships as assigned and assist the Human Resource Director with moderate to complex and specialized operational and administrative tasks including various employee relations matters, projects, initial fact finding and resolution liaison, reviewing onboarding statuses and related items, to achieve associated tasks as distributed and needed.Essential FunctionsProvides clerical support to the HR department, via maintaining accurate and up-to-date human resource files, records, and documentation.Serves as interface to answer and field frequently asked questions from managers and employees relative to standard policies, payroll, hiring processes, etc.; refers more complex questions as appropriate to HR or Payroll Director, Business Manager or Controller as situation dictates.With HR Director's support and knowledge, facilitates or begins inquiries and investigations into complaints or concerns and utilizes tools provided such as forms and EthicsPoint.Maintains the integrity and confidentiality of human resource files, information and records.Proofreads, updates and types documents and correspondence produced by department.Assists and primarily facilitates in the review processes required for paperwork related to coaching, counseling, disciplinary actions, separations and other related employee relation matters.Processes onboarding new employees, collects I9 information, outlines new hire processes, etc.Review recruiting source data to assist managers in improving recruiting techniques and utilizing all available tools as they premier and ongoing.Operates as HR Director's and Business Manager's resource as assigned for all organizational or employee necessities as relates but not limited to – Performance, Recruitment, Investigations, Inquiries, Concerns, Questions, and Compliance etc.Assists in administration and creation of employee relations programs/initiatives; primarily monitor the performance appraisal process when and where initiated.Support Business Managers or initiate processing tasks related to federal leaves such as FMLA, ADA, USERRA administration.Facilitates and records exit or stay interview where upon called.Assist HR Director in organizational training and development efforts, creation and deployment.Participate in various corporate, administrative or staff meetings and attends other meetings and seminars as needed and/or assigned for development.Achieve other human resources and support related duties as required and assigned.Assists and/or facilitates the carrying out of various human resource processes and procedures for other dealerships wherein assigned or needed.May assist in certain payroll data functions or auditing.Complete return to work (RTW) processes to include communicating with employees regarding RTW timeline and requirements, collecting documentation from employee or healthcare provider, ensuring RTW requirements are met, communicating RTW timeline with report to managers and Business Managers.CompetenciesExcellent and effective Written and Verbal Communication.Ability to provide Critical Evaluation, Support and Solutions.HR Expertise at a multi-level, multi-site capacity.Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.Proficient with or the ability to quickly learn payroll management, human resource information system (HRIS), and similar computer applications.Relationship Management.Ethical Consistent Practices.Excellent organizational skills and attention to detail.Extensive knowledge of office management systems and procedures.Ability to operate general office equipment.Ability to type 40 WPM.Proficient in Microsoft Office Suites – particularly Outlook, Word, Excel, and PowerPoint.Ability to maintain confidential information at the highest level of discretion.Supervisory ResponsibilityThis position has no supervision responsibilities.Work EnvironmentThe employee regularly works in an office setting. Prolonged periods sitting at a desk and working on a computer.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is frequently required to sit, stand, walk, drive, talk, write, type and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds at a time.Position Type/Expected Hours of WorkThis is a full-time onsite position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. (or as formally agreed in writing)TravelLocal travel to various worksites may be required on daily basis with little notice. Some overnight out-of-state travel required as HR requests or assignments require within any state our dealerships reside.Required / Preferred Education and ExperienceHigh school diploma or equivalent required. Two years of administrative or human resource task experience at minimum. One to two years of experience in the HR field, or any similar combination of education and experience strongly preferred.
