End User Computing Analyst (Information Systems Analyst Ii, Opt C)

Agency: Department of Innovation and Technology Class Title: INFORMATION SYSTEMS ANALYST II - 21166 Skill Option: Client Services - Information Technology Bilingual Option: None Posting Date: 10/18/2024 Closing Date: 10/31/2024 Salary: Anticipated Starting Salary $7,491/monthly; Full Range $7,491-$11,015/monthly Job Type: Salaried Category: Full Time County: Cook Number of Vacancies: 1 Plan/BU: RC063 This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website.
State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Proof of educational coursework is required.
Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework,and any similar documents created by an academic institution.
Posting Identification Number 42220 Are you looking for a rewarding career with an organization that values their staff?
The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment.
This position serves as an End User Computing Analyst performing complex professional and advisory functions in End User Computing (EUC) for assigned agencies.
In this role you will coordinate and conduct complex software distribution application development for Microsoft networks at onsite user provided facilities using automated software deployment tools such as System Center Configurations Manager (SCCM) or Microsoft Windows/Microsoft installer scripts (MSI), Lite-Touch, and computer programming and/or scripting.
In addition, you will serve as a project coordinator for full-range major/complex projects, very large end user hardware/software/application deployments and installations across multiple agencies and locations.
If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team As a State of Illinois employee, you receive a comprehensive benefits package including: Competitive Group Insurance benefits including health, life, dental and vision plans Flexible work schedules (when available and dependent upon position) 10-25 days of paid vacation time annually (10 days for first year of state employment) 12 days of paid sick time annually which carryover year to year 3 paid personal business days per year 13-14 paid holidays per year dependent on election years 12 weeks of paid parental leave Pension plan through the State Employees Retirement System Deferred Compensation Program voluntary supplemental retirement plan Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP) Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx Essential Functions Under administrative direction, serves as an End User Computing Analyst for the Department of Innovation & Technology (DoIT) performing complex professional and advisory functions in End User Computing (EUC) for assigned agencies.
Performs configuration, testing, implementation, documentation, and maintenance of desktop/laptop Microsoft Operating Systems and Mac Operating Systems, Microsoft Office client software products, and various software and supported applications.
Provides end user support for all desktop related issues by resolving user questions/problems including Microsoft Word, Microsoft Excel, Microsoft Visio, Anti-virus software, Microsoft Outlook and any other supported products and adapts complex processing to different system/program requirements.
Serves as a project coordinator for full-range major/complex projects, very large end user hardware/software/application deployments and installations across multiple agencies and locations.
Analyzes and evaluates new technology to anticipate the probable impact on future plans and current information systems.
Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in computer science or directly related fields.
Requires three (3) years of professional experience in Clent Services or a related Information Technology Field.
Specialized Skills Requires three (3) years of professional experience providing end-user support, configuring Microsoft Windows and Mac Operating Systems, and supporting desktop and laptop hardware configurations using hardware and software troubleshooting tools and procedures.
Requires three (3) years of professional experience supporting the configuration of Microsoft Office client software, Active Directory, DNS, DHCP, FTP, and Antivirus Requires three (3) years of professional experience coordinating and conducting complex software distribution application development and deployment using automated software tools such as System Center Configuration Manager (SCCM), Microsoft installer scripts (MSI), and Lite-Touch.
Requires three (3) years of professional experience providing support for end-user hardware, software, and application systems, including coordinating automated equipment setup, scheduling, and technical assistance.
Preferred Qualifications (In Order of Significance) Three (3) years of professional experience providing end-user support, configuring Microsoft Windows and Mac Operating Systems, and supporting desktop and laptop hardware configurations using hardware and software troubleshooting tools and procedures.
Three (3) years of professional experience supporting the configuration of Microsoft Office client software, Active Directory, DNS, DHCP, FTP, and Antivirus Three (3) years of professional experience coordinating and conducting complex software distribution application development and deployment using automated software tools such as System Center Configuration Manager (SCCM), Microsoft installer scripts (MSI), and Lite-Touch.
Three (3) years of professional experience providing support for end-user hardware, software, and application systems, including coordinating automated equipment setup, scheduling, and technical assistance.
Three (3) years of professional experience constructing and maintaining a network and devices within a business infrastructure environment.
Extensive knowledge of emerging technologies in network, PC operating systems, and security systems, with the ability to analyze their impact and provide strategic recommendations.
Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
Developed verbal and written communication skills to present technical information to others with clarity and precision.
Ability to coordinate a multi-level team to achieve desired results for complex projects.
Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
Conditions of Employment NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
Requires the ability to verify identity.
Requires employment authorization to accept permanent full-time position with State of Illinois.
Requires the ability to pass a position specific, agency required background check.
Requires self-disclosure of criminal history.
Requires a valid drivers license and the ability to travel, including occasional overnight stays.
Requires the ability to work outside of normal hours to meet deadlines.
Requires the ability to serve in an on-call capacity.
Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
Requires ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
Requires the ability to lift and carry objects weighing up to 50 pounds.
This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)).
Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: 8:30AM - 5:00PM Monday - Friday Work Location: 555 West Monroe Street, Chicago IL 60661 Email: Tristan.J.Molumbyillinois.gov Posting Group: Science, Technology, Engineering & Mathematics This position DOES contain Specialized Skills (as that term is used in CBAs).
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If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com click Application Procedures in the footer of every page of the website.
The main form of communication will be through email.
Please check your junk mail, spam, or other folder for communication(s) regarding any submitted application(s).
You may receive emails from the following addresses: donotreplySIL-P1.ns2cloud.com systemsSIL-P1.ns2cloud.com The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services.
With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally.
DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion.
We welcome and value employees with different backgrounds, life experiences and talents.
It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.
In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.