End User Support Analyst V

Job Description: Responsibilities: Under minimal supervision, provide information systems level 1, 2 and 3 technical support to the end user community.
Troubleshoots and resolves hardware, software and user problems as they arise.
Manages incidents (tickets) from beginning to end.
Participates in the resolution of chronic problems and/or other technical projects as assigned.
Install new, expands existing and configures operating systems, software applications, utilities and service packs based on end user needs.
Perform software and hardware upgrades, routine maintenance, and monitoring.
Tests new software operating systems, upgrades and applications prior to implementing into production.
May train users in use of equipment and software.
May participate in projects as a project team member.
Shift work; 24x7x365 support team.
Qualifications: Experience supporting Windows operating systems Experience managing large PC environment preferred Have broad expertise in computer software applications, desktop systems and networks.
Good technical, analytical, problem solving, communication, and customer service skills.
Top 3 skill sets required for this role: Experience supporting Windows operating systems Experience managing large PC environment preferred Have broad expertise in computer software applications, desktop systems and networks.