End User Support Technician

End User Support Technician Duration: Short-Term Contract (2/3 Months) Location: Chicago, IL Qualifications Education: Bachelor's Degree and/or related experience and/or training; or equivalent combination of education and experience in IT Experience: 3 years of experience in a similar position Stack: Microsoft O365 and Azure Responsibilities The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well as upgrading and maintaining any supporting, approved software.
It also requires the support of any servers, networking, and phone equipment for remote and in-person staff and Level I- III service desk support Install, maintain, and upgrade other PC hardware, printers, peripherals, and their related software.
Provide prompt, courteous, high-quality technical support to remote and in-person users via calls, emails, chat, and walk-in requests.
Work with management on a daily basis to accomplish tasks with minimal supervision.
Troubleshoot and help solve all end-user problems while collaborating with other IT staff frequently Troubleshoot, analyze, resolve, track, escalate, and accurately document various technical problems and resolutions.
Assist in procurement, configuration, maintenance, and support of 3rd party software and their associated vendors for end user devices Manage relationship and day-to-day interaction with 3rd-party managed servicer provider.
Manage mobile footprint and mobile policies for end users.