The Opportunity As an Engagement Consultant & Architect on the Engineering & Development Services (EDS) team, you will have the opportunity to work with some of the most forward-thinking companies and make a meaningful impact on the industries they service. You will work closely with our customers to gather requirements and find creative design solutions to manage the customer's business process most effectively. You will be responsible for propelling the quality of our customer engagements and will get in-depth exposure to the Salesforce platform. With a strong attention to detail and a creative mind, you will drive success by working with a firmly committed and collaborative team that is laser-focused on making a difference to the customers that we work with and the world that we live in.
\n The Skill SetLead customer engagements with enterprise-level customers from implementation to continued feature build Dedicated Customer Engagement lead with enterprise customers Gather requirements from customers and design software solutions based on complex customer business processes and requirementsDrive small team engagements to achieve technical initiativesAttack timelines and deliverables to ensure dedicated customer engagement goals are metRecommend continuous areas of innovation to the customer based upon our continually evolving productUtilize your strong understanding of database principles to create efficient solutionsOrganize multiple ongoing projects and able to troubleshoot issues with precise attention to detailLearn new tools and software and leverage them to develop thoughtful, analytical insightsThrive in a dynamic and customer-focused environmentPerform analysis on customer data and build reports/dashboards based on customer specificationsExperience Consulting on configuration & development on the Salesforce platform in a customer-facing environment is preferredConsult on best practices and paths forward to ensure our customers leverage the optimal design and development choices on customizations Within 60 days, You'll:Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industryBe able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won't need to be able to create or implement technically - but will be able to think strategically about how Sitetracker can solve their problem)Lead enterprise-dedicated service engagements with Sitetracker customersIdentify best practices, gap areas, and/or any areas of opportunity for improvement in our existing processReview large customer data set with no assistance/help from teammatesUtilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships Within 180 days, You'll:Provide thoughtful, practical solutions to customer needsOccasionally need help designing a solution but are not afraid to ask for assistance when stuckAppropriately communicate the right message to customersRaise issues to the internal team when an issue appears Within 365 days, You'll:Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide a clear vision of what the solution should be and what the requirements are to the EDS ManagerInfluence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
\nAbout Sitetracker Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn't localized to telecommunications – it's pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we've built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we're continuing to invest in our people-first culture.