Engineering Manager, Payments (Risk Agent Experience)Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join: Payments is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments org at Airbnb is responsible for everything related to settling money in Airbnb's global marketplace - moving billions of dollars, in 191 countries, across 75 currencies, through a complex ecosystem of payments partners. We build technology that powers Airbnb's massive daily transaction volume to collect payments from guests, distribute payouts to hosts and everything in between. Our goal is to make the Payment experience on Airbnb as delightful, magical, intuitive, and easy as possible.
The Risk Agent Experience team builds tools that empower the payment risk team with agility and flexibility to investigate, prevent, and mitigate against financial losses when facilitating payment transactions- with the ultimate goal of enabling positive travel experience for our Guests and Hosts. Through our tooling, risk ops and analyst roles will evolve to support seamless coordination across business functions.
The Difference You Will Make: As an Engineering Manager in the Risk Agent Experience team, you will be responsible for overseeing the development, implementation, and maintenance of tools and systems designed to mitigate payment risks within our organization. Your role will involve collaborating with Product Management and cross-functional teams to identify opportunities and develop strategies to automate tooling for agents and the engineering community while ensuring compliance with regulatory requirements. Risk Agent Experience is in a nascent stage, so we have the opportunity to mature the experience offered by adding more capabilities such as SIMI tools, Advanced Risk Trends, Signal & Feature explorer, Friction & Model Management, and Graph & Analytics Tools. You will also be responsible for migrating existing tools to a newer tech stack and staying updated on industry best practices.
Engineering Managers are comfortable operating in ambiguity. They enable their team to work backwards from highly ambiguous starting points by leveraging data, running experiments, and following a structured approach to build business use cases that influence a diverse team of experts across engineering, data science, finance, compliance, legal, and business. You will navigate the team through technical and regulatory constraints while simultaneously distilling and communicating complex subject matter to payments and non-payments stakeholders. You will have to be passionate about building a high performing team and creating a unique culture.
A Typical Day: Work closely with your stakeholders to shape the technical strategy and drive alignment on the direction of the teamConduct daily stand-ups to get an accurate view of your team's output, strengthen team communication, and support engineers to do their tasks without any frictionProactively share context with the team, help the team connect the dots of their work with broader company initiativesCollaborate with the team in India and manage the on-call support effectively- serving the agent community in a timely manner is essentialConnect with stakeholders regularly and bring in alignment for smooth executionYour Expertise: 3-5+ years of engineering management experience, with 9+ years of industry experience with a BS/Masters or 6+ years of industry experience with a PhDExperienced building payments or relevant systemsStrong coding abilities and experience with architectural patterns of large, high-scale applications.Experience architecting, building, and maintaining highly available services in a large service-oriented architecture (SOA).Familiarity with patterns, libraries and frameworks for building and testing services, and service-to-service communication.Experience in partnering with other leaders in setting product strategySuccessfully partnered with Product, Data Science, Finance, Legal, and/or Compliance functionsTrack record in partnering with recruiting to build incredible engineering teamsActively coached and mentored team members in their careersConsistently made culture choices that positively impact all of engineeringYour Location: Due to the nature of this position, the successful applicant will need to be based in the Seattle, WA area to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: ******** . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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