Enterprise Customer Success Manager

About the Role As an Enterprise Customer Success Manager, you'll engage with the largest and most prestigious hospitality groups in the world.
Your role is crucial: you will ensure the success of strategic deployments, cultivate strong relationships with key stakeholders, and expand Canary's product footprint within our enterprise accounts. You'll work closely with our executive team and leaders across the company, playing a key role in steering Canary's strategic direction. Your impact will be visible at the highest levels of our organization, making this a unique opportunity to shape the future of hospitality technology.
Responsibilities Enterprise Deployment Leadership: Serve as the primary lead for enterprise project deployments, overseeing all phases from scoping through to successful deliveryFoster Strong Stakeholder Relationships: Develop and maintain strong connections with client leadership, positioning Canary as a trusted partner.Facilitate Comprehensive Business Reviews: Regularly evaluate customer needs through detailed business reviews, addressing challenges and spotting expansion opportunities.Expand Product Footprint: Explore and realize avenues for greater adoption of Canary products through strategic upsells and cross-sells within the existing customer base.Promote Customer Advocacy: Transform satisfied clients into active promoters, amplifying the success stories of Canary Technologies' impact.Qualifications BA/BS 5+ years in Account Management or Customer Success, preferably in hotel technologyDemonstrated ability to lead, manage, and deliver large-scale projects on scheduleExcellent client-facing and internal communication skills, with the ability to communicate effectively with senior-level stakeholdersStrong problem-solving skills and willingness to roll up one's sleeves to get the job doneProject Management Professional (PMP) certification is a plus, but not a requirement

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