About the roleAs an Enterprise Customer Success Manager, you will help Anthropic's customers harness the transformative potential of LLMs to improve their products and services.
Leveraging your passion for our technology, you will build trusted relationships with key customer contacts to ensure Anthropic solutions continue delivering value.
You'll be responsible for driving consumption and net expansion within accounts through the rollout of new use cases and deepened relationships with your customers.
You'll work hand in hand with your Sales counterparts to identify expansion opportunities and ensure successful renewals.
You will also inform Anthropic's product roadmap by conveying key customer insights to our product and engineering organization.
To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking.
Responsibilities:Becoming an expert in Anthropic's products, methodology, and prompting techniquesGaining a deep understanding of customers' business needs and strategically guiding them to solutions leveraging Anthropic's productsOwning the customer experience across their lifecycle - managing account and success plans grounded in the customers' business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between the customer and AnthropicActing as the voice of the customer by identifying patterns and feeding these insights into Anthropic's product organizationBuilding trusting, strategic relationships with key customer decision makers and influencersMonitoring usage trends and proactively driving action accordinglyYou may be a good fit if you:Have 8+ years in an Enterprise or Strategic Customer Success role where you consistently met or exceeded net expansion targetsPossess technical acumen, confident explaining complex topics to customers in all roles and levelsHave an ability to present and position complex products persuasively, especially when engaging with executivesHave a knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality.
You are a true team playerAre a cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needsAre a natural relationship-builder who brings structure and best practices to complex customer environmentsHave a strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunitiesHave a passion for AI and interest in responsible development of advanced systemsDeadline to apply:None.
Applications will be reviewed on a rolling basis.
#J-18808-Ljbffr