Positions are open to Mexican Citizens and official residents of Mexico.
Location: Guadalajara (hybrid)
Strong English interpersonal skills required
About AstraZeneca AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're dedicated to being a Great Place to work!
Job Description The Enterprise Tools Management Engineer will be responsible for the design, development, implementation, and support of AstraZeneca Enterprise Tools & Services. This will involve all aspects of planning, analysis, design, development, testing, and implementation of solutions, and may involve working closely with third-party suppliers. The role will also be involved in providing recommendations on enhancements, monitoring the performance, and supporting maintenance of deployed solutions. The IT Engineer will adhere to the established AstraZeneca lifecycle methodology and practices and will be familiar with applications/infrastructure that their solutions will impact.
Accountabilities Develops technical expertise and shares knowledge as required with project teams working on the development, implementation, maintenance, and improvement of Enterprise IT Management Tools & Systems.Provides support in reviewing technical designs and ensuring adherence to the AZ Architecture Roadmap, Information Services Strategy and High-Level Designs, as well as regulatory requirements and standards.Assists in the preparation of business cases, Request for Proposals, supplier selection, and evaluation of proposals.Assists more senior employees in defining infrastructure solutions, ensuring alignment with the target benefits and value expected.Assists in the design, development, configuration, and documentation of infrastructure components.Provides support with performance analysis and documents solution components.Gathers and collates management reporting information on existing infrastructure solutions and services.Performs maintenance and support activities, routine analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels, on call as necessary.Supports investigations of problems within existing solutions utilizing ITIL V3.0 principles.Must demonstrate the capability to identify and propose innovative solutions to improve service performance.Requirements Hands-On experience in Network Monitoring and Automation Tools like Itential, Cisco ISE, Cisco Prime, SolarWinds, Netbox.Experience in managing migrations, upgrades for Network tools Itential, Cisco Suite, Netbox.Prior experience in an Information Services/Information Technology environment with good business acumen.Proven experience of managing stakeholders and end-to-end management of Network Tools.Experience in cross-geography operations.Good presentation skills.Hands-on experience on AWS Networking concepts.5~15 years of experience in owning and managing Network Monitoring and Automation Tools, including end-to-end lifecycle Management.Good English communication skills supporting joint working with geographically remote colleagues.Hands-on engineering, and supporting Network Management & Automation tools.Upgrade, Automate using Network automation tools.Experience in scripting and related languages like JavaScript, PHP, Python, Perl, etc.Proven, excellent industry experience and ability to interact effectively and lead technology roadmaps with 3rd parties.Desirable Well versed in ITIL V3.0 practices and processes.Good understanding of IT Service Management Processes and Service Now knowledge.Experience with Palo-Alto & SDWAN.Good commercial awareness and understanding of the external market.Demonstrate initiative, strong customer orientation, and cross-cultural working.Experience in working with IT Infrastructure Management Tools, APIs & Integration.Experience in other Network Tools like Manage Engine, AppviewX, SDWAN.When we put unexpected teams in the same room, we ignite ambitious thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and bold world.
AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.
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