Enterprise Operation Center

Are you passionate about managing critical incidents in a dynamic and fast-paced environment? We're seeking a talented Enterprise Operation Center (EOC) Critical Incident Lifecycle Coordinator (CILC) to join our team! In this role, you'll be part of a mission-driven team supporting the Department of State's Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program.
Responsibilities:
Coordinate operational activities with the EOC staff to initiate critical incident management processes.
Stand up critical incident bridges as needed and ensure required technical resources respond promptly.
Ensure compliance with critical incident Service Level Agreements (SLAs) for escalation and resolution.
Identify opportunities to streamline and improve critical incident handling processes.
Communicate the operational status of enterprise systems to internal teams and external stakeholders.
Monitor systems and applications to ensure availability in the Consular Affairs Consular Systems Technology (CACST) environment.
Provide clear and concise troubleshooting summaries to stakeholders, including federal management.
Qualifications:
Required:
U.S. citizenship and active Secret Government Security Clearance.
Minimum five years of experience in an enterprise operations center or related coordination role.
Strong communication skills with the ability to interact effectively with customers and technical personnel.
Demonstrated experience in triaging and prioritizing critical incidents.
Ability to work Wednesday - Sunday, 2:30PM - 11:00PM, with occasional on-call duties.
Desired:
ITIL certification.
Experience with ServiceNow.
Employment Type: Full-Time
Salary: $ 90,000.00 Per Year