The Enterprise Sales Director will identify, capture and close opportunities to provide remote CX management, AI-driven technologies, on-demand, on-shore call center services to major clients . Identify and cultivate relationships and executive sponsors at the VP and C level and will be responsible for selling outsourced Contact Center services.
Remote – candidate must be based in one of the following states: TX, AZ, AR, CO, FL, IL, IN, IA, MI, NC, NE, OH, TN
Responsibilities:
Selling outsourced customer experience contact center solutions into major clients
Originating and qualifying leads via cold-calling, networking, Social media, events and/or other sources and develop relationships with VP & C-Suite level executives within targeted markets and sectors
Qualify major opportunities to be further pursued, create and implement sales strategy (value messages, relationship approach, competitive differentiation)
The primary focus and objective will be to develop new business and buying centers within the assigned accounts
Develop and qualify leads into pursuits and close pursuits
Leverage knowledge of industry trends and client challenges to develop and deliver compelling value propositions
Spearhead development of project proposals, employ data gathering techniques and analysis in order to present proposed solutions to clients
Make significant contributions to the sales team and the company sales culture
Manage client expectations throughout the sales cycle and closing process
Develop and manage a pipeline of qualified opportunities
Requirements
Minimum of 5 years' experience selling Contact Center technology solutions (AI, Chatbots, CCAAS, Intelligent Automation, etc.) to the VP Customer Experience and other C-Suite executives
Qualified candidates must have experience in developing new sales opportunities, supporting the formulating of solutions for sales proposals (including pricing, scope, and schedules) and closing large and mid-sized deals
Comprehensive understanding of targeted industry business environments, issues and the trends affecting outsourcing spend
This is a "hunter" role and qualified candidates must provide examples of their ability to generate organic revenue growth via prospecting tools and techniques
History of successful sales of services deals across multiple CX outsourced contact center industries
Experience in building and maintaining relationships with senior executives within assigned sector
Excellent oral and written communication skills and outstanding presentation skills
Ability to work in a distributed organizational environment
Demonstrated commitment to stay abreast of industry trends and technical advancements across multiple business sectors / industries in contact center environments
Experience selling on-demand, multichannel contact center outsourcing solutions a plus
Ability to work in a fast paced, competitive sales culture
Ability to travel as required
High level of personal and professional integrity
Excellent attention to detail and time management skills
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Work from Home
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