We are looking for an ambitious Entry Level Customer Service Assistant to join our elite team at Pattern Promotions in Washington DC.
Growing your career as a Full Time Entry Level Customer Service Assistant is a remarkable opportunity to develop valuable skills.
If you are strong in critical thinking, creativity and have the right determination for the job, then apply for the position of Entry Level Customer Service Assistant at Pattern Promotions today!
Welcome to Pattern Promotions, your go-to marketing company for all your branding and promotional needs! Our team of experts is dedicated to helping you achieve your marketing goals by developing creative strategies tailored to your brand and audience.Job Description:Are you a natural communicator with a passion for delivering exceptional customer service? Join our team as a Call Center Agent and become a key player in providing top-notch support to our valued customers!Responsibilities: As a Call Center Agent, you will be the frontline of our company, interacting with customers and addressing their inquiries. Your responsibilities will include:Customer Assistance: Handle inbound calls from customers, listen attentively to their needs, and provide prompt and accurate solutions to their queries.Issue Resolution: Effectively troubleshoot customer issues, aiming to resolve their concerns on the first call and ensuring customer satisfaction.Product Knowledge: Develop a comprehensive understanding of our products and services to provide detailed information and offer appropriate recommendations.Data Entry: Accurately record and update customer information in our database during and after each call to maintain reliable records.Upselling Opportunities: Identify potential upselling opportunities by understanding customers' needs and suggesting relevant products or services.Compliance and Quality: Adhere to company policies and procedures while maintaining a high standard of call quality and compliance.Customer Feedback: Collect customer feedback and share insights with the team to continuously improve our services.Skills and Qualifications: To excel as a Call Center Agent, you should possess the following skills and qualifications:Excellent Communication: Strong verbal communication skills and active listening ability to understand customers' concerns and respond effectively.Empathy: Demonstrated empathy and patience to handle customer inquiries with a customer-first approach.Problem-Solving: Quick and effective problem-solving skills to address customer issues and find appropriate solutions.Multi-Tasking: The ability to manage multiple tasks efficiently, including handling calls and entering data simultaneously.Tech Savvy: Comfortable using computer systems, databases, and call center software.Positive Attitude: A positive and upbeat demeanor, even in challenging situations, to leave a lasting positive impression on customers.Team Player: A collaborative attitude and willingness to work closely with the team to achieve common goals.Job: Full timeMonday to FridayBenefits:Health insuranceRetirement savings planPaid time offProfessional development opportunitiesCollaborative work environment Benefits of working as a Entry Level Customer Service Assistant in Washington DC:
? Career Growth Potential
? Professional Development Opportunities
? Attractive packageCompetitive Pay
