Req ID:307411
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Epic EMR Clinical Support Specialist-REMOTE to join our team in Fargo, North Dakota (US-ND), United States (US).
Role Responsibilities
Respond to client incidents and requests regarding the clinical aspects of the Epic suite (may include, but are not limited to, workflow issues, application errors, user access, etc.)
Proactively manage all assigned and unassigned incidents and requests
Drive resolution to maintain our account SLAs (Service Level Agreement)
Handle incoming calls and follow account-specific processes
Understand the latest configurations and changes of Epic
Participate in the development of knowledge management and training content for our staff
Analyze closed incidents to continuously improve and expand the knowledge base
Assist and mentor service desk staff
Preferred Skills
Experienced in Epic clinical workflows and functionality
5+ years of clinical care delivery experience
5+ years of experience in Epic implementation, build and support
Demonstrates a service philosophy in all interactions with clinicians and colleagues
Have experience in analyzing quantitative and qualitative data
Certification or Proficiency in one or more Epic modules
Preferences
Previous team leadership experience
Experience in EMR system integration with other clinical systems
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities,225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.
Basic Qualifications
Minimum 3 years Healthcare Systems-Customer Service-Call Center experience
Minimum 3 years Desktop Administration-Service Desk Application support experience
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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