Ernest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in West Sacramento, CA. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.
For over 77 years, Ernest Packaging Solutions has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people.
Essential Functions Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Customer/Sales PersonnelResponds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of productWorks with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completionWorks with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendorReports all errors or any other pertinent customer concerns to Manager of Inside Client RelationsKeeps lines of communication open with Manager/Sales PersonnelLooks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customersKeep up to date information on customersAssist in maintaining assigned Sales Personnel's unshipped/unbilled report Qualifications Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industryWorking knowledge CRM management systemsThorough knowledge of outbound calling techniques and customer service measurements of successDemonstrated ability to communicate effectively both verbally and in writingBackground with distribution methods, process improvement programs and proceduresLimited product knowledge Work Location: In person