Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute is the industry leader of delivering global data center services executed with military precision.
At Salute, we don't have employees. We have team members. It's our culture, and it's a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety.
Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Escalation Center Technician to join our team and drive our relationships with hyperscale clients to new heights.
Escalation Center Technician: The Escalation Center Technician will respond to events and alarms and assist in the management of those events. This position will support the data center operations team and the customer by helping to facilitate the event management process. This person will have strong customer focus skills, problem solving and resolution skills and well as an ability to work well with others. This role will be responsible for ticket management and monitoring of critical systems including but not limited to HVAC, Electrical, Life Safety and Security.
Shift: Monday – Friday 6AM – 2PM
Wage: $26-$30 Responsibilities: Monitor and respond to BMS events/alarms including but not limited to but not limited to mechanical, electrical, life safety, systems.Monitor and respond to events/alarms related to security systemsEmployee will utilize tools provided to manage and monitor customer, vendor, and security/OPS ticketsProcess outbound and inbound calls while handling all calls, adhering to all policy and standardsAbility to work with and manage internal and external clientsCreate and provide documentation as needed by managementProvide support in relation to security, data center infrastructure, and operation Skill Requirements: Excellent internal and external customer service skillsStrong troubleshooting, and critical thinking skillsCommunicates effectively and accuratelyStrong written and verbal skillsThe ability to work effectively in a team environment, but comfortable working alone and sometimes with little directionManage time wellThe ability to pivot between competing priorities and situation with easeAbility to work well under pressureTake the initiative where neededReceptive to feedback, willing to learn, embracing continuous improvementAbility to learn and adapt to new software applications and/or proceduresAbility to work autonomously under leadership direction, written or verbal.Willingness and capability to learn additional skills and transfer their own knowledge to others.?? Minimum Requirements:?? 2 years' experience following emergency procedure protocols and regulatory interfaces.Basic understanding of security technologies including Video Surveillance, Access Control, and Incident Management Systems, Security Operations Centers.2 years' experience performing remote technical support for any devices or network.2 years' experience in supporting any application or service regarding things such as inventory, maintenance, dispatches, and vendors. Physical Requirements: Ability to lift and carry heavy equipment, up to 40lbs.Ability to climb ladders and multiple flights of stairs to access elevated equipmentAbility to stand for long periods of time in various work environmentsAbility to bend, stoop, kneel, and reach for equipment related tasksBasic physical fitness to respond quickly to emergency situations and navigate areas quicklyAbility to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.Good hand-eye coordination and dexterity for working with small components and connectorsClear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glassesAbility to differentiate between color-coded warning signs, labels, and cablesAbility to work in environments with a wide variety temperature inside a facilityAbility to work outdoors in various weather conditions, including extreme temperatures, rain, or snowCapability to work in environments with elevated noise levels while wearing hearing protectionPossession of a valid driver's license for work-related travel, as required Preferred Qualifications: Military ServiceSafety & Security experience in a Data Center environmentAssociates DegreeExperience with security systems both hardware and software. Genetec specific knowledge a plus.Experience with security technologies including Video Surveillance, Access Control, and Incident Management Systems, Security Operations CentersExperience with MEP systems to include a basic understanding and knowledge of all HVAC, electrical, plumbing, fire/life safety, and building management control systems. If your professional growth and compensation trajectory are restricted in any way, consider – Stepping into a role with a nationally recognized leader in the Mission Critical market Working with an employer who maintains a corporate philosophy to hire only our nation's best Who invests in and are unilaterally committed to continuing the enrichment of their employees If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests. Military experience preferred.