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Overview
The Event Coordinator is primarily responsible for overseeing all aspects of the events taking place in the venue including developing, coordinating, and supervising all event related activities key to the operation of the facility including but not limited to maintaining security staffing plans, labor management, collection and distribution of event information from promoter/show representatives/sports teams, billing preparation/support, customer service representation to our guests and logistics of departmental activities relating to events.Under general supervision from the Event Manager the Event Coordinator serves as liaison between TMRW Sport Live Events team,event organizers, guests, facility staff, service providers and other stakeholders.
Event Coordinators may work alongside an Event Manager or in the absence of an Event Manager.
This role will pay an hourly wage of $20.00 to $24.00.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
This position will remain open until December 31, 2024
Responsibilities
Advance each show/event with appropriate show/promoter representative in a timely fashionCommunicates all event information to the appropriate Departments and staffDevelop, implement and manage event security plans in conjunction with event security provider and appropriate show/promoter representativesCommunicates in a timely manner with each Department Head regarding specific needs and information for each eventPrepares and distributes Event Data Sheet to all staff and Departments in a timely mannerPrepares post event report for all events coordinatedMeet with facility sports tenants to collect and distribute game requirements and coordinate efforts to produce tenant eventsWork with promoters and agents to coordinate facilitate client needs for each event and provide cost estimates as required/requestedPreparation of and submission of expenses for event settlement.
Attend settlement if requiredExecutes other operational duties as assignedServe as a facility representative at events; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints.Take reasonable steps to ensure a high level of customer service is being provided by facility staffMonitor the work of facility staff to ensure event needs are being met and the Center is being maintained.Identify any safety concerns and work with appropriate staff to resolve them.Liaise with public safety officials in the event medical, fire or police personnel respond to the Center.Answer questions and provide information to facility customersFacilitate pre-event and post-event walk through to assess facility conditionPerform other duties as required
Qualifications
4-year degree from a college or university preferredOne year experience same or similar position in arenas, convention centers, stadiums or theaters preferredAbility to work flexible and sometimes demanding schedules (including nights, weekends, holidays and extended hours)Experience with Microsoft Office products, CAD and Ticketmaster ticketing software preferred Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social Demands:
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.
This position also requires constant use of interpersonal skills including, but not limited to: ability to direct/motivate/inform staff and foster collaboration, ability to recognize and resolve conflicts, and ability to openly communicate verbally and in writing with clients and co-workers.
Physical Demands:
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information; and constantly moves about the arena and event sites before, during and after events to service clients and supervise staff.
Talking and standing for long period
Work Environment:
The essential functions of this position are performed indoors.
The noise level in the work environment can range from minimal to loud during events, depending on the incumbent's location, and minimal during non-event times.