Evp- Chief Operating Officer

Job Description Summary South Shore Health is an independent, not-for-profit, regional health system, based in Weymouth, Massachusetts, offering high-value, high-quality primary, secondary and tertiary care as well as specialty care, home health, community care, emergency, urgent care and preventative and wellness services. At South Shore Health, we are committed to providing the highest-quality, exceptional, patient-centered care to all of our patients. We unite top-caliber talent, technology and service with the personal needs of patients and their families to develop individualized treatment plans. South Shore Health is committed to providing all patients with equitable access to quality care regardless of race, ethnicity, preferred language, disability, gender identity and sexual orientation.
Job Description Reporting to the President/CEO, the Executive Vice President/Chief Operating Officer (COO) will be a trusted and respected leader with widespread responsibility across the health system. The COO has overall operational responsibility for all clinical and support services provided by South Shore Health including: South Shore Hospital, 2 Pond Park Surgical Center, South Shore Medical Center, Health Express Urgent Care, South Shore VNA, and Emergency Medical Services. The COO will ensure that the organization meets its short and long-term operational and performance goals.
The COO is responsible for providing health system leadership, strategic guidance, and operational direction and oversight for all clinical services and programs as well as the associated support services such as ancillaries, facilities, security, etc. They ensure operations are efficient, cost-effective, system-oriented, and consistent with the organization's mission, vision and values with emphasis on quality of care.
Serves as the system thought leader and overall voice in achieving operational excellence in spite of often constrained resources and space for the growing volume of patients in our community that seek care at South Shore Health.
In partnership with senior team members, the COO develops, implements, and manages operating and capital budgets for assigned services, demonstrating effective stewardship of resources and ability to achieve annual goals.
Collaborates with a dynamic group of leaders and practitioners to formulate strategies and/or initiatives to advance clinical quality and operational excellence to achieve best practice in patient experience, patient safety, clinical outcomes, practitioner and caregiver engagement and satisfaction, operational alignment, and financial value.
Keeps the Board of Directors and Senior Leadership team informed about the operations of SSH, in a collaborative and proactive fashion.
Applies current knowledge and understanding of regulations, industry trends, current best practices, new developments, and applicable laws regarding assigned departments for operational and financial effectiveness. Works with the VP of Compliance and other senior leaders to ensure regulatory compliance for all areas of responsibility.
Advocates for the desired culture in high-level planning and decision making. Works in concert with Human Resources to develop workforce strategies including all leaders, staff, practitioner and caregiver engagement, as well as workforce competency and development.
Actively participates as a critical voice in the strategic planning of the health system. Integrates the long-range plans with shorter-term operational plans and capital priorities. Provides leadership in determining clinical and organizational goals and develops processes to achieve these goals.
Develops and executes the operational plan to achieve established goals and measures for clinical excellence, financial performance, and highly engaged practitioners and caregivers.
Partners with the SVP/Chief Quality and Safety Officer (CQSO) to advance South Shore Health's High Reliability Organization (HRO) journey, integrating HRO principles into operations to drive safety, quality, and operational excellence.
Works closely with the SVP/Chief Financial Officer to assure that financial and operational performance and objectives are met in an environment of continued external pressure on health care costs and value.
Works with the SVP/Chief Digital and Information Officer to leverage technology to identify ways of improving clinical outcomes to include AI, innovations and processes, as well as data and analytics to support decision-making throughout the health system.
In conjunction with the VP/Chief Medical Officer (CMO), assesses the goals of our clinical services and capabilities. Partners with the VP, Chief Medical Officer (CMO), the President/CEO, and others to foster a productive, mutually respectful relationship with our physicians and advanced practice clinicians.
Supports the VP/Chief Nursing Officer (CNO) in our pursuit of an evidence-based best-practices environment while helping achieve system goals for hiring and retention of nurses, nursing assistants and medical assistants.
Partners with the population health management team, aligning operational strategies with value-based care objectives to improve outcomes while reducing costs.
Collaborates with behavioral health leaders and community partners to advance innovative care models that integrate behavioral health services within clinical operations.
Works in partnership with SVP/Chief Human Resource Officer (CHRO) to develop a culture of trust and excellence at all levels, ensuring that work is organized effectively and the right people are in the right roles, including leadership positions.
Leads collaborative and effective regularly scheduled operational meetings that assess our day-to-day as well as longer-term resources with the goal of meeting our patient and financial needs in the best way possible.
Identifies and implements operational initiatives that result in improved patient flow and increased volumes throughout all areas to improve care and optimize services.
Advances processes and methods that focus on improving both colleague engagement and patient experience.
Education & Experience Master's degree in business, healthcare administration or similar discipline is required.
Previous operational and administrative experience in hospital and/or healthcare delivery system with emphasis on hospital inpatient and ambulatory operations within a patient-centered care framework required.
12+ years of experience, with at least 8 years in an executive leadership role.
Leadership Competencies A successful influencer and trusted partner who can interact effectively with diverse groups of stakeholders such as practitioners, clinical professionals, healthcare administration, and staff.
Excellent communication, interpersonal, and leadership skills.
Expertise in building multidisciplinary teams with emphasis on building trust, influencing people, and driving outcomes.
Results oriented and patient centered.
Leverages data analytics and emerging technologies to inform decision-making processes that enhance operational efficiency, clinical outcomes, and patient experience.
High tolerance for a complex, ambiguous, and ever-changing external environment.
Cultivates an environment that promotes the mission, vision, values, and culture of South Shore Health.
A change agent who has high expectations of direct reports and other colleagues while fostering productive long-term relationships built on trust and psychological safety.
Critical thinker, decision maker, and problem solver.
Highly valued thought leader for the President/CEO, the Board of Directors, and other senior leaders.
Exceptional customer service and patient and colleague experience advocate.
A strategic big picture thinker with the ability to operationalize and implement actionable and measurable goals to meet strategic objectives.
Strong organizational skills with the ability to delegate effectively.
Exhibits calm leadership during crises or emergencies, ensuring continuity of operations while prioritizing patient safety and staff well-being.
Takes accountability and responsibility for their own actions with the utmost integrity.
A team player who can build collaborative relationships across the organization.
Commitment to diversity, equity, and inclusion with emphasis on personal development and growth of colleagues.
Serves as coach and mentor. Experience motivating and building strong leadership teams as well as succession planning for a hospital or health system.

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