Posting open until filled Salary range: $58,596.01 to $78,092.30
JOB SUMMARY: The Excise Tax Manager is responsible for the planning, organizing, and administration of excise tax collection functions. This position will supervise and direct assigned staff in their respective duties and responsibilities.
ESSENTIAL JOB FUNCTIONS:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Supervise, direct, and evaluate assigned staff, handle employee concerns and problems, direct work, counsel, discipline, and complete employee performance evaluations. Assign tasks to staff as necessary and/or appropriate to meet department needs using available manpower. Develop and implement policy and procedure changes as directed by state law. Review and approve requests for business tax refunds and completed billing adjustments. Manage the processing of the following license types: Financial Institutions, Vending, Alcohol, Insurance, and Professionals. Manage the processing of the following excise tax types: Hotel/Motel, Short-Term Rental, Online Travel Company, Car Rental, Tax by the Drink, and Wholesale. Investigate and resolve problems related to returned checks and returned check notifications. Interpret and maintain current knowledge base of legislation/ordinances regarding all relevant revenue streams. Plan and organize daily work routine of self and assigned staff on a weekly, monthly, and annual basis according to requirements. Interact effectively with assigned staff, co-workers, other managers, and departments as well as assist and advise in a cooperative manner when asked. Assist with special projects and/or other special ad-hoc projects. Train staff to determine validity of billing disputes and advise staff/management of any proposed changes in policy or procedures. Identify and recommend the development and training needs of unit personnel to ensure that they are properly instructed, oriented, and trained. Investigate customer complaints and take necessary steps to resolve. Review and/or approve various financial system reports such as workload reports, performance reports, activity reports, etc.
Prepare and maintain accurate personnel files of assigned staff such as performance appraisals and attendance records. KNOWLEDGE, SKILLS & ABILITIES:
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job
successfully. It is not an exhaustive list.
Basic knowledge of finance principles and concepts. Advanced proficiency with MS Office and particularly able to demonstrate a high level of proficiency with MS Excel and SharePoint.
Excellent technical, oral, and written communication skills to effectively communicate across all levels of management and staff.
Providing outstanding customer service (internally and externally). Demonstrated process improvement skills. Willingness and ability to multi-task in a high energy and fast paced work environment. Providing detail oriented and organized work products. Performing proactively and with flexibility. Working cooperatively and collaboratively with all levels of staff and management to maximize performance, creativity, problem solving and results.
