We are looking for Operations Support for the Regeneron Executive Leadership team, including Apple and Windows computers, peripherals, and mobility devices.
As an Executive Support Specialist, a typical day may include the following: Provide day-to-day white glove process and technical support to Senior Executives and their administrative assistants.Diagnose and resolve issues related to PCs, Apple MacBooks, Apple mobile devices, printers, videoconferencing, Teams Enterprise Voice, business applications, telecommunications, and local network issues.Perform daily walkarounds of the executive wing and check in with executive admins.Support Board member mobility devices and applications.Provide onsite support coverage for Executive board meetings, including shareholder meetings, earnings calls, and other internal and external global streaming events.Provide client support and technical issue resolution via email, phone, and other electronic mediums.Provide training to clients in the use of systems and applications as related to iPads and iPhones.Update self-help documents so customers/employees can try to fix problems themselves.This May Be the Right Role for You If you: Continuously identify opportunities for improving processes and solutions.Collaborate with the team to implement technical best practices, policies, and procedures.Have excellent problem-solving skills and attention to detail.Have excellent verbal and written communication skills, and the ability to effectively interact with all personnel as well as work autonomously and in groups, with a highly organized, deadline-oriented, continuous-improvement mindset.Have the ability to develop and maintain highly effective relationships and influence others to achieve goals.To be considered for this role, you must have: a BA/BS degree in Computer Science, Computer Information Systems, and/or 8+ years of support experience with iPhones and iPads. Must be onsite at least 3 days a week, subject to management discretion.
Salary Range (annually): $113,100.00 - $184,700.00
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