603 – Vice President Experience Design (UXDS04) Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Vice President Experience Design in Corporate Technology's Resiliency Experience Design (EXD) team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. As a part of the Resiliency EXD team, you contribute to the shaping of digital tool experiences for JPMC firmwide teams who plan for, test, and manage disruptions to business. We work to create optimized user experiences via elegant problem-solving for complex tooling needs. Job responsibilities Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in user experience design or similar roles Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite) Experience with critical thinking and problem-solving to achieve complex yet intuitive and user-friendly designs Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making Preferred qualifications, capabilities, and skills Design leadership Experience using design systems to implement accessible, consistent, and intuitive digital experiences Experience with Adobe Analytics or other digital product/app metrics tools and measurement Knowledge of Service Design
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