MUST HAVE AT LEAST 5 YEARS Manufacturer Dealership Experience!Two Shifts could be possible:Hours: 9am to 6pm Monday Through Friday (1 Hour Lunch)orHours: 7am to 4pm Monday Through Friday (1 Hour Lunch)Job Summary: We are looking for a experienced Service Advisor to take over our Guest Experience detail. This would entail scheduling and coordinating pickup and delivery customers and mobile repair customers. Scheduling appointments would also be a main responsibility as well. You would coordinate with porters to pickup vehicles, write them up, sell necessary work, and coordinate their return to the customer. Mobile repairs would be same. This is a great opportunity for someone that is very organized.BENEFITSUnion PensionUnion family health dental visionVacationWeekly payemployee discountResponsibilitiesReliable and DependableGood Communication SkillsOrganization is RequiredMeet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relationsMonitor the progress of each vehicle throughout the day, and update customers frequentlyIncrease profitability by maximizing sales & executing retail promotionsOversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion timesOversee and participate in quality controlParticipate in the development and documentation of standard operating procedures as appropriateQualificationsHigh school diploma or equivalentFord experience preferredMust have OEM dealership experience at least 3 years.Valid driver's license & clean driving recordCDK experience preferredMust pass drug tests - Zero ToleranceMust pass background checkAccredited training in service advisor skills, customer satisfaction, and quality controlAutomotive service advisor experience In a dealership with verifiable CSI scores.Ability to read, write and speak English fluentlyAbility to concentrate and accomplish tasks despite interruptionsMultitasking skillsProficient use of computers/business machinesWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
